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  • Volkskreditbank AG
  • CUSTOMER:
  • Volkskreditbank AG
  • INDUSTRY:
  • Banking
  • LOCATION:
  • Austria

90%

increased efficiency

10x

faster credit deferral process

5 minutes

to complete deferral request

VKB Bank were temporarily faced with over 100 times the number of credit instalment deferrals following the economic impact of the COVID-19 pandemic, jumping 100x from around 150 requests a year to more than 100 in the peak every day. The spike in processes was draining the bank’s resources, as each request took 40 to 60 minutes to complete. 

In just three weeks, they were able to design and implement a new process using Bizagi, leveraging Bizagi's UiPath integration capabilities to automate key steps in the process. This increased efficiency by 90%, so processing time was reduced to just 4 to 6 minutes. This meant they could process the huge increase in credit instalment deferrals without having to hire more staff, saving them significant time and money. 

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This is a perfect example of a very successful process implementation; we are very proud of it."

Thomas Haugeneder

Expert of Loan Management

Objectives:

  • Effectively manage 100X increase of credit deferral cases
  • Streamline process to only include necessary steps for increased efficiency
  • Orchestrate systems with one central platform
  • Automate manual steps in process
  • Reduce programming cycle time

Achievements:

  • 90% increased efficiency of credit deferral process
  • Process 10x faster, taking an average of 5 minutes, rather than 50
  • All data passed through Bizagi rather than 7 separate systems
  • Better quality data through system tests and validation
  • More efficient and thorough reporting system
  • Automated acquisition in core bank systems using UiPath RPA

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