90%
increased efficiency
10x
faster credit deferral process
5 minutes
to complete deferral request
VKB Bank were temporarily faced with over 100 times the number of credit instalment deferrals following the economic impact of the COVID-19 pandemic, jumping 100x from around 150 requests a year to more than 100 in the peak every day. The spike in processes was draining the bank’s resources, as each request took 40 to 60 minutes to complete.
In just three weeks, they were able to design and implement a new process using Bizagi, leveraging Bizagi's UiPath integration capabilities to automate key steps in the process. This increased efficiency by 90%, so processing time was reduced to just 4 to 6 minutes. This meant they could process the huge increase in credit instalment deferrals without having to hire more staff, saving them significant time and money.
Thomas Haugeneder
Expert of Loan Management
This is a perfect example of a very successful process implementation; we are very proud of it."