30
minutes to provide new customer with a credit card
5
minutes to capture new customer information
Financial company ACSA was looking to speed up its credit card application process, which was taking over two weeks from the moment that customers filled out a paper form in-branch until they had their credit limit set and new card sent to them to use.
Automating the credit card application process has reduced the time that it takes to approve credit limits to under 30 minutes from completing application through to physical credit card in the hands of the customer. ACSA has combined this with on-site embossing machines so customers can get their new credit cards, ready to use, on-the-spot.
Tony Fung
CIO
Largest agricultural lender in US replaces legacy processes to analyze 97% of loans in shorter timescales.
Leading African financial services group makes bank branch queues 9X shorter and sees 15% NPS increase with process automation.
Now the process has been automated… if you satisfy our judgement criteria, you will get a credit card to use within 30 minutes. This is compared to over two weeks before automation with Bizagi.”