Many organizations manage interactions between people, processes, technology and information using cases. Managing cases effectively requires connecting internal and external sources of data and leveraging AI and machine learning technologies to make intelligent decisions. From customer onboarding to approvals, optimizing and automating case management processes drives cases to completion in a shorter timeframe.
Bizagi supports all types of cases whether structured or unstructured. The flexibility of our platform allows you to start a case from a process instance perspective or an external system, bind together structured processes into a single case and coordinate knowledge, content and resources to manage your cases.
Structured
e.g. automated regulatory process
Structured with adhoc exceptions
e.g. financial back office transaction
Unstructured with pre-defined fragments
e.g. claims case
Unstructured
e.g. fraud investigations
Customer Service Ticketing
Facilities Project Management
Incident Resolution
Product Ideation
Contract Management
Compliance Tracking
Fraud Investigation
Leading African financial services group makes bank branch queues 9X shorter and sees 15% NPS increase with process automation.
Find out how customer experience, fraud prevention and regulation are driving automation in the financial services sector.
Discover how integrating systems provides employees with a single view of the data they need to increase efficiency throughout the customer journey.
