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Work at Bizagi

Think Big.
Start Small.
Scale Fast.

We realized over 25 years ago that off-the-shelf solutions didn't support agility. We've grown into a multinational business with some of the world's biggest brands on our books. Following recent investment we’re preparing to accelerate our growth – and you can be a part of it.

Great reasons to join the Bizagi team

Our opportunity

Building on 500+ enterprise references, almost 1 Million users worldwide and recent New York investment, we are preparing for significant global growth.


Our technology

Our powerful and intuitive platform for digital transformation has been recognized for its advanced capabilities by analysts including Gartner and Forrester Research.


Our culture

We’re a people orientated organization 100% focused on helping our professional and energetic team to drive towards the joint goals of our organization.


Our values

Trusting

Respectful

Integral

Responsible


Awards

Convinced? Check out our current job openings.

Technical Consultant

Brief job description

US wide

Bizagi is a global leader in digital process automation software. The Digital Business Platform from Bizagi delivers rapid process automation across the enterprise. The platform wraps around existing IT systems, giving organizations the immediate business agility and process orchestration required to compete in the digital economy.

Bizagi has successfully delivered some of the most demanding BPM and digital transformation projects in the world, working with global brands like GE, adidas, and Audi. We are truly passionate about our products and market opportunity, and have a culture that is innovative, transparent, and highly collaborative. Bizagi is focused on recruiting the best talent in the industry and is looking for a dynamic and experienced Technical Consultant to join our rapidly growing Professional Services team in North America.

Full description

As a global leader in digital business transformation, Bizagi provides the As a key member of the Professional Services team, the Technical Consultant will be the technical lead for digital transformation projects based on the Bizagi platform. The Technical Consultant will collaborate with the Bizagi implementation team and the client to finalize requirements, and design and implement the solution, including integration points.

Responsibilities:
  • Understand customer business drivers, key use cases, and high level business objectives
  • Collaborate with client IT and development staff, and with other Bizagi consultants, to transform client requirements into automated solutions using Bizagi’s BPM platform
  • Lead Bizagi implementation from a technical perspective, including integration with 3rd party and legacy systems
  • Provide technical input into requirements for “To Be” processes, including process design, data models, business rules, and management information
  • Test developed solutions for conformance with requirements, and to ensure quality
  • Define standards and methods for technical implementation
  • Facilitate communication and ensure alignment between process modelling teams and technical teams
  • Support final testing and roll out of production deployment
  • Mentor Bizagi team members, and provide technical training to clients
  • Create and present actionable technical documentation
  • Become a Bizagi platform expert, with deep, hands-on technical and functional knowledge
  • Contribute to Bizagi Professional Services best practices and continuous improvement
Skills and Experience:
  • Bachelors degree in Information Management, Computer Science, or similar is an advantage
  • Ideally 5 years+ experience dealing with large complex information systems and in managing operations at a global scale
  • Experience with Azure is a must have
  • Must have strong cloud operations background
  • 5 years+ experience of IT Service Management, data centre, server and storage management, virtualization, networking, systems management, and/or project management are recommended.
Qualifications:
  • 3+ years of experience implementing enterprise software
  • Bachelor’s degree in Computer Science or similar
  • Experience with process modelling
  • Experience with data modelling
  • User interface design
  • Knowledge of integration using web services and proprietary interfaces
  • Familiarity with SOA and enterprise architecture concepts
  • Good analytical and problem solving skills
  • Strong leadership skills
  • Strong verbal and written communication skills, and ability to communicate complex concepts to audiences of all levels
  • Ability to build strong internal relationships
  • Strong knowledge of C# and JavaScript
  • Background in Business Process Management, BPMN, or related domain. Familiarity with process improvement methods e.g. lean/six sigma a plus
  • SQL experience with a RDBMS such as MySQL, Oracle, or MS SQL Server
  • Experience with XML, Xpath, IIS
  • Ability to travel to client locations as needed
Position Information
  • Full Time - Permanent
  • Location - San Francisco Bay Area
Apply Now

Support Software Engineer – 2nd Line

Brief job description

US

As a global leader in digital business transformation, Bizagi provides the power to deliver rapid process automation and ignite digital business transformation across the enterprise. Bizagi’ s digital business platform wraps around existing IT systems, giving organisations the immediate business agility and process orchestration required to compete in the digital economy.

Bizagi is rapidly expanding worldwide and is looking to recruit the best talent in the industry. We are truly passionate about our solutions and the market opportunity, and we are looking for like-minded people to join in our journey.

Headquartered in England with operations in Europe, Latin America, and with a strong implementation partner network globally, Bizagi is a very fast-growing software business, seen as an innovator within the Business Process Management (BPM) market. Bizagi’s vertical solutions and the underlying platform help over 300 enterprise customers across all industries improve, automate and streamline their business processes.

Full description

The Support Software Engineer is responsible for building software components which allow the backup of business requirements as well as integration with the company`s products and solutions. The imperative of this role is agile and quality integration at functional and non-functional levels while keeping the customer an end-users as the main priority.

Task & Responsibilities:
  • Understand, troubleshoot, analyse, and resolve software issues reported by clients
  • and/or staff
  • Apply and utilize knowledge gained from industry/product expertise and technical understanding to quickly identify issues and render solutions
  • Provide an outstanding customer experience at all times
  • Assists with installation, setup, configuration, and troubleshooting of software products.
  • Provide an outstanding customer experience at all times
  • Design and implement software components in compliance with the business requirements and user demands.
  • Detect and solve common identified mistakes over the implemented (productive) modules.
  • Give constant support for product and functionality definitions
Skills and Experience:
  • Bachelor’s degree in Systems Engineering or Computer Science
  • 2-3 years of experience analysing, developing, and improving processes and technological solutions in order to achieve business goals
  • Exceptional proactivity and analytical thinking skills
  • Highly effectiveness in team working
  • Work quality
  • Creativity and innovation
  • Communication skills
  • Results oriented
  • SQL
  • .NET
  • HTML + JavaScript
Desirable:
  • Double degree in Systems Engineering and Industrial Engineering
  • BPM tools (Bizagi preferred)
  • BI (Power BI or others)
  • PHP
Position Information
  • Full Time - Permanent
  • Location - US
Apply Now

Executive Assistant / Business Support Manager

Brief job description

US wide - remote working with some travel.

As a global leader in digital business transformation, Bizagi provides the power to deliver rapid process automation and ignite digital business transformation across the enterprise. Bizagi’ s digital business platform wraps around existing IT systems, giving organisations the immediate business agility and process orchestration required to compete in the digital economy.

Bizagi is rapidly expanding worldwide and is looking to recruit the best talent in the industry. We are truly passionate about our solutions and the market opportunity, and we are looking for like-minded people to join in our journey.

Full description

This role will involve wearing many hats and working proactively to anticipate the needs of the executives and team members resolving operational and administrative issues before they arise. Maintain and improve business performance by supporting a variety of functions across the business liaising with colleagues internationally on a regular basis.

The role requires strong leadership, organization and management skills; coupled with a reasonable understanding of the functions and activities directly involved. You will have credibility in the environment and will be able to liaise with stakeholders effectively.

Key Tasks & Responsibilities

CRO and VP Support:
  • Manage the CRO and VP North America’s calendars; including organising internal and external meetings across multiple time zones & locations
  • Take ownership of domestic & international travel arrangements
  • Partner with Talent Acquisition to accommodate candidate interviews with executives
  • Expense Reconciliation and general admin support
  • Assist with internal and external event planning
  • Assist with preparation of presentation or meeting materials
  • Maintains confidentiality and deals with information that is highly sensitive
Finance Support:
  • Monthly management accounts in conjunction with the accounts team in Bogotá, co-ordinate suppliers’ payments, monitoring office costs, credit card reconciliation
Office Management:
  • Managing and filtering telephone calls, dealing with incoming and outgoing mail, dealing with local suppliers and other ad hoc projects
The Ideal Candidate
  • You maintain a high level of confidentiality, professionalism, discretion, and judgment at all times
  • You proactively build professional relationships with internal and external stakeholders
  • You understand execs’ priorities and roadmap
  • You have strong communication skills and keep stakeholders in the loop at all times
  • You are organized, detail oriented and professional
  • You are responsive to internal and external requests and work efficiently
  • Previous experience as Executive Assistant and/or Office Manager, ideally in a start-up, small-medium enterprise
  • High level of Advanced MS Office skills and tech savvy
  • Able to work in a fast-paced, self-directed entrepreneurial environment
  • Decision-making, problem resolution and creative thinking skills
Dessirable:
  • Proficiency in Spanish
  • Experience of finance processes
  • Vendor management
Position Information
  • Full Time - Permanent
  • Location - California (remote based)
Apply Now

Director of Sales

Brief job description

West, Mountain, Mid-West

The Bizagi Digital Business Platform helps organisations to ignite digital transformation by delivering rapid process automation across the enterprise. The digital business platform wraps around existing IT systems, giving organisations the immediate business agility and process orchestration required to compete in the digital economy. A global leader in digital automation process software means we need to recruit the best talent in the industry. We are truly passionate about our products and market opportunity and looking for like-minded people.

Bizagi has an innovative go-to-market strategy by generating substantial market interest through its free modelling software, downloaded by over 2 million companies to date. The role of Sales Manager is therefore two-fold: to nurture existing Modelling users to full Business Process Management and secondly to develop new target accounts into valued customers generating new revenue streams. The role will cover the EMEA territory so languages are a distinct advantage. This is a field based role and requires adept management of a complex sales process from qualification to closure in large global enterprises, working closely with the pre-sales team.

Full description

We are looking for the best talent in the industry to support Bizagi’s rapid growth. Self- starters who enjoy and thrive on selling into new accounts. You will be intelligent and energetic with proven experience of selling BPM or Enterprise level software, experience of selling platforms, and or having sold some form of social / digital related technology into large corporate accounts and have achieved targets consistently. You will be comfortable challenging technical and business stakeholders at all levels from CIO to end user and will understand customer value drivers from your previous background in relevant vertical markets. Experience within Financial Services / Utilities / Energy is of particular interest. You must be a team player – Bizagi has a highly team oriented culture and reward structure.

Key Tasks & Accountabilities

  • Recruit and manage a team of Account Executives responsible for logo acquisition and revenue expansion.
  • Manage the sales cycle end-to-end into target enterprise accounts
  • Fully adopt and apply Bizagi’s ‘land and expand’ enterprise sales toolkit
  • Ensure tracking of all sales activity in order to drive accurate forecasts
  • Manage the creation of compelling and accurate proposal documents and prospect presentations
  • Manage responding to large RFPs often as part of a formal bidding process
  • Work with the assigned partners as needed throughout the sales cycle
  • Work closely with the Presales team and effectively utilise this resource
  • Develop a very strong articulation of Bizagi’s value proposition and understand the value of a complex and broad software application in the context of a prospects business
  • Advising on product developments opportunities to increase Bizagi’s competitiveness
  • Contract negotiations
  • Continuously improve high product and IT domain knowledge to maintain credibility
Skills

Essential:
  • 5 years in sales management, 10 years in sales
  • Proven track record selling complex enterprise software
  • Can offer unique perspectives on the value of BPM software and assert and control a selling cycle within a large enterprise
  • Can identify customer value drivers and economic drivers
  • Can professionally drive customer decisions and commitment with extended and often political sales cycles to new business.
  • Able to work in fast-paced, self-directed entrepreneurial environment.
  • Exceptional listening, verbal, presentation, organisational and written communication skills.
  • Attention to detail, creative and able to establish credibility with prospects
  • Understands the value of time and manages this with high disciplined
  • Highly energetic and self-starter
  • Team player essential
  • Decision-making, problem resolution and creative thinking skills
  • Able to multi-task activities and adapt priorities and behaviours as Bizagi evolves
Knowledge

Essential:
  • Sales experience within the BPM or Enterprise Software marketplace.
  • OR
  • Someone who knows business processes through their background in Industry
  • Previous experience with large complex solution sales – Senior Presales lead.
Academic & Professional Qualifications
Preferred
  • Bachelor’s Degree in Science or Technology
  • Bachelor’s Degree in Marketing or Business related field considered
  • Master degree in technology or business an advantage
Position Information
  • Full Time - Permanent
  • Location - West, Mountain, Mid-West
Apply Now

Enterprise Account Executive

Brief job description

US wide (Field-based)

As a global leader in digital business transformation, Bizagi provides the power to deliver rapid process automation and ignite digital business transformation across the enterprise. Bizagi’s digital business platform wraps around existing IT systems, giving organisations the immediate business agility and process orchestration required to compete in the digital economy.

Bizagi is rapidly expanding in North America and is looking to recruit the best talent in the industry. We are truly passionate about our solutions and the market opportunity, and we are looking for like-minded people to join in our journey.

Full description

We are looking for the best talent in the industry to support Bizagi’s rapid growth in North America. As an Enterprise Account Executive, you will be responsible for driving enterprise-wide sales initiatives into a set of select named accounts or regional territories.

The ideal candidates are self-starters who enjoy driving their own piece of the business and thrive on selling into new accounts. We seek intelligent and energetic professionals with proven experience and success in selling BPM or other enterprise grade software to both business and IT executives. And we seek team players who collaborate with others across Bizagi and partner with our customers to deliver success.

Your Responsibilities:

You will be responsible for developing and growing the Bizagi relationship within selected named accounts. As the Enterprise Account Executive, you will need to establish yourself as a trusted advisor with the client’s key stakeholders. You will own the strategic direction of each of your accounts and be the key contact for executive discovery sessions, strategizing solution offerings, deploying the necessary Bizagi resources, and ultimately partnering across all business functions to ensure a successful implementation – across a broad set of industries, locations, and business needs. And you must be able to forecast sales activity and revenue achievement while creating satisfied customers that can be referenced in future sales cycles.

Preferred Requirements:

  • 8+ years of enterprise sale experience with a proven track record selling complex enterprise software
  • Consistent overachievement of quota and revenue goals with demonstrable earnings
  • Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement
  • Ability to manage multiple opportunities simultaneously through a complex, value-based sales process
  • Strong time management skills
  • Ability to work in fast-paced, self-directed entrepreneurial environment
  • Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
  • Experience selling enterprise software solutions to large strategic enterprise accounts, ideally selling a platform.
  • Experience with “land and expand”.
  • Experience working with consulting partners / professional service firms a plus
  • Exceptional listening, verbal, presentation, organisational and written communication skills.
  • Experience with and willingness to utilize CRM tools to manage sales activity
  • Strong decision-making, problem-solving, and creative thinking skills
  • Bachelor’s Degree
Position Information
  • Full Time - Permanent
  • Location - US wide (Field-based)
Apply Now

HR Manager, North America

Brief job description

US (remote working)

As a global leader in digital business transformation, Bizagi provides the power to deliver rapid process automation and ignite digital business transformation across the enterprise. Bizagi’ s digital business platform wraps around existing IT systems, giving organisations the immediate business agility and process orchestration required to compete in the digital economy.

Bizagi is rapidly expanding worldwide and is looking to recruit the best talent in the industry. We are truly passionate about our solutions and the market opportunity, and we are looking for like-minded people to join in our journey.

Headquartered in England with operations in North America, Europe and Latin America and with a strong implementation partner network globally, Bizagi is a very fast-growing software business, seen as an innovator within the Business Process Management (BPM) market. Our vertical solutions and underlying platform help over 300 enterprise customers across all industries improve, automate and streamline their business processes.

Full description

This is a great opportunity to play a pivotal role in a growing HR department. Reporting to the Global VP, Human Resources in this stand-alone role you will be responsible for delivering high value generalist HR services across North America. In addition, you will be involved in worldwide HR initiatives to help build a strong and cohesive HR brand that delivers value to the business.

To succeed in this role, you will have the credibility, gravitas and appreciation of commercial drivers to truly partner with business leaders across the region, whilst at the same time you will be able and willing to “roll up your sleeves” to meet the needs of the business on a daily basis.

You have a passion for HR as a driver of business results, strong business acumen and use it to identify key issues for the business. You are able to apply your HR knowledge to drive solutions; recognize trends and identify systematic approaches to solving problems in this dynamic environment. You will need to be able to deal with ambiguity and you should have fun in what you do.

Some of the key tasks are:

  • Work proactively to identify areas where HR can add value by adopting a business approach to HR issues in order to recommend appropriate actions.
  • Full life-cycle recruitment
  • Deliver and participate in new hire induction programmes, ensuring that employees have the information and resources to ‘hit the ground running’
  • Manage all aspects of the employment life-cycle for North American employees addressing employee relations issues effectively and pragmatically, assessing the risk and commercial implications
  • Provide a high-quality, responsive and business focused HR service which will require hands-on and transactional support
  • Draw on contractual and legislative expertise to ensure compliance with US and state specific regulations and requirements
  • Act as point of contact for US benefits offerings working closely with Bizagi’s provider
  • Participate in global HR and organisational initiatives including in the first 12 months acting as US subject matter expert for HR Systems implementation and rollout
  • Work with members of the Global HR team to implement learning & development programs to support career progression and employee development

Skills and experience:

Essential:
  • Proven ability to build solid business partnerships across the organisation
  • A positive self-starter, resilient and able to think on your feet with a can-do mentality
  • Excellent communications skills, oral, written, electronic and presentation and comfortable flexing your style for different stakeholders
  • Pro-active and resourceful, with the ability to use own initiative and develop solutions to problems
  • Driven to deliver a high level of customer service
  • Good attention to detail, highly organised and a ‘completer-finisher’
  • Confident working autonomously and proactively whilst at the same time being sensitive to the impact of initiatives on other areas of the business.
  • Comfortable dealing with operational details as well as some strategic issues.
  • Strong HR Generalist background with an international mindset
  • Bachelor’s degree preferably in business or HR related field
  • 5+ years’ experience in an HR generalist role, with broad experience in various common HR areas
  • Previous experience of working as part of a start-up or small team
  • Full life-cycle recruiting experience
  • Technically competent with the confidence and credibility to constructively challenge line business partners where necessary
  • Detailed knowledge of US labor regulations, creation and maintenance of employment related policies
Dessirable:
  • Experience of a technology or professional services environment
  • Experience developing and delivering training programs
  • HR qualification preferred
Position Information
  • Full Time - Permanent
  • Location - US (remote working)
Apply Now

Professional Services Director

Brief job description

UK

The Director of Professional Services will manage our services team to ensure the successful delivery of a project to our clients. You’ll be responsible for leading the projects implementation and establishing standards and best practices that support the company's growth. This position will have direct reports, some located remotely.

Full description

The Bizagi Digital Business Platform helps organisations to ignite digital transformation by delivering rapid process automation across the enterprise.

The digital business platform wraps around existing IT systems, giving organisations the immediate business agility and process orchestration required to compete in the digital economy.

A global leader in digital automation process software means we need to recruit the best talent in the industry. We are truly passionate about our products and market opportunity and looking for like-minded people.

Responsibilities

Oversee the day to day delivery of client solutions; implementation, delivery, and support.

  • Engage with customers to define the customers’ Digital Business Transformation implementation program
  • Direct the overall execution of all BPM implementation projects, including scheduling, budget, and quality of deliverables, that comprise the customers’ overall implementation program.
  • Lead and manage team of Project Managers and Technical Consultants.
  • Implement best practices and continuous improvement for increased team productivity and efficiency.
  • Lead team in delivering high quality implementations that exceeds clients' expectations.
  • Work with partners to align implementation approach and roles for customer projects as needed
  • Participate in discovery meetings with clients to establish product requirements and partner with the development team to provide accurate estimations.
  • Provide timely project updates along with budgets and actuals for financial reports and reviews.
  • Conduct regularly scheduled team and one-on-one meetings with direct reports to address issues, and provide updates regarding development and performance.
  • Recruit, train, and mentor new team members to support the growth of the organization.
  • Support Sales efforts in RFP responses, Value Exploration Workshops, defining implementation programs, and delivering SOWs.
Qualifications
  • Happy to travel - Must be flexible
  • Minimum 8 years of experience in delivering enterprise software Implementation Projects.
  • Bachelor's Degree, preferably in engineering or business; graduate degree is a plus.
  • Experience delivering complex IT projects to clients; BPM project experience is a plus.
  • Proven ability to manage multiple projects and customer relationships simultaneously.
  • Excellent leadership and team management skills.
  • Strong interpersonal and professional communication skills. Able to engage and inspire team members and clients.
  • Articulate an excellent understanding of Bizagi products and solutions, and how our BPM platform can drive Digital Business Transformation and improve business performance.
  • Create and deliver unique client presentations; skilled at leading verbal client presentations and responding to most questions,
  • Strong problem solving and organizational skills.
  • Demonstrated ability to implement best practices and make effective process improvements.
  • Oversee and work closely to the HR function with the team’s career development to ensure retention, motivation, and engagement.
  • Experience of building a services department, including recruiting, on-boarding and training.
  • Experience drafting proposals and SOWs.
  • Experience in estimating IT projects and understanding the risks associated
Position Information
  • Full Time - Permanent
  • Location - Chalfont ST. Peter, UK
Apply Now

Technical Consultant

Brief job description

UK

As a key member of the Professional Services team, the Technical Consultant will be the technical lead for digital transformation projects based on the Bizagi platform. The Technical Consultant will collaborate with the Bizagi implementation team and the client to finalize requirements, and design and implement the solution, including integration points.

Full description

Bizagi is a global leader in digital process automation software. The Digital Business Platform from Bizagi delivers rapid process automation across the enterprise. The platform wraps around existing IT systems, giving organizations the immediate business agility and process orchestration required to compete in the digital economy.

Bizagi has successfully delivered some of the most demanding BPM and digital transformation projects in the world, working with global brands like GE, adidas, and Audi. We are truly passionate about our products and market opportunity, and have a culture that is innovative, transparent, and highly collaborative. Bizagi is focused on recruiting the best talent in the industry and is looking for a dynamic and experienced Technical Consultant to join our rapidly growing Professional Services team in EMEA.

Responsibilities
  • Must be happy to Travel - 80% of this role is travelling
  • Understand customer business drivers, key use cases, and high level business objectives
  • Collaborate with client IT and development staff, and with other Bizagi consultants, to transform client requirements into automated solutions using Bizagi’s BPM platform
  • Lead Bizagi implementation from a technical perspective, including integration with 3rd party and legacy systems
  • Provide technical input into requirements for “To Be” processes, including process design, data models, business rules, and management information
  • Test developed solutions for conformance with requirements, and to ensure quality
  • Define standards and methods for technical implementation
  • Facilitate communication and ensure alignment between process modelling teams and technical teams
  • Support final testing and roll out of production deployment
  • Mentor Bizagi team members, and provide technical training to clients
  • Create and present actionable technical documentation
  • Become a Bizagi platform expert, with deep, hands-on technical and functional knowledge
  • Contribute to Bizagi Professional Services best practices and continuous improvement
Qualifications
  • Happy to travel - Must be flexible
  • 3+ years of experience implementing enterprise software
  • Bachelor’s degree in Computer Science or similar
  • Experience with process modelling
  • Experience with data modelling
  • User interface design
  • Knowledge of integration using web services and proprietary interfaces
  • Familiarity with SOA and enterprise architecture concepts
  • Good analytical and problem solving skills
  • Strong leadership skills
  • Strong verbal and written communication skills, and ability to communicate complex concepts to audiences of all levels
  • Ability to build strong internal relationships
  • Strong knowledge of C# and JavaScript
  • Background in Business Process Management, BPMN, or related domain. Familiarity with process improvement methods e.g. lean/six sigma a plus
  • SQL experience with a RDBMS such as MySQL, Oracle, or MS SQL Server
  • Experience with XML, Xpath, IIS
  • Ability to travel to client locations as needed
Position Information
  • Full Time - Permanent
  • Location - Chalfont ST. Peter, UK
Apply Now

Director of Cloud Operations

Brief job description

US or EMEA

As the Director of Cloud Operations you will be responsible for the continuous deployment of all Bizagi Cloud products running on Microsoft Azure. We are seeking a visionary leader who possesses a high level of technical acumen, the ability to inspire, lead, and grow a multi-cultural global team.

Full description

As a global leader in digital business transformation, Bizagi provides the power to deliver rapid process automation and ignite digital business transformation across the enterprise. Bizagi’ s digital business platform wraps around existing IT systems, giving organisations the immediate business agility and process orchestration required to compete in the digital economy.

Bizagi is rapidly expanding worldwide and is looking to recruit the best talent in the industry. We are truly passionate about our solutions and the market opportunity, and we are looking for like-minded people to join in our journey.
Headquartered in England with operations in North America, Europe and Latin America and with a strong implementation partner network globally, Bizagi is a very fast-growing software business, seen as an innovator within the Business Process Management (BPM) market. Our vertical solutions and underlying platform help over 300 enterprise customers across all industries improve, automate and streamline their business processes.

Tasks & Responsibilities:
  • Bizagi Cloud Services
  • Disaster Recovery
  • Scanning and Archiving
  • Data Repository, and Remote Operations Services

Develop and oversee Network Operations, Event Management, Incident Management, Problem/Escalation Management, Configuration Management and Change Management Processes for all Bizagi Cloud Services.

Ensure successful backup and/or replication of Customer Data in a secure manner. Contribute to and enhance Security policies and procedures for Bizagi Cloud Services. Implement System Management Tools to provide monitoring and management of all Cloud infrastructures.

Define and report Key Performance Indicators to monitor process health; define and report Customer facing service metrics. Implement and oversee Security policy, monitoring, and guidelines for Bizagi Cloud Services. Conduct System Outage Analysis to prevent the re occurrence of incidents. Implement continuous improvement plans for all services and processes.

Directly manage assigned employee group.

Carry out management and supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Skills and Experience:
  • Bachelors degree in Information Management, Computer Science, or similar is an advantage
  • Ideally 5 years+ experience dealing with large complex information systems and in managing operations at a global scale
  • Experience with Azure is a must have
  • Must have strong cloud operations background
  • 5 years+ experience of IT Service Management, data centre, server and storage management, virtualization, networking, systems management, and/or project management are recommended.
Essential:
  • Strong leadership, interpersonal, planning, and organization skills
  • Experience in designing and implementing scalable cloud-based Operations
  • Proven experience in running both multi-tenant and single tenant systems.
  • Solid understanding of Microsoft Azure technologies
  • Deep technical understanding of running SaaS/PaaS/cloud infrastructure
  • Proven experience with agile deployment models with high frequent cloud updates
  • DevOps experience
  • Proven experience in defining, implementing, and measuring high availability systems.
  • Strong understanding of SaaS/PaaS COGS modelling.
  • Possess a deep technical understanding of Cloud Security.
  • Proven track record of managing a 20+ team
  • Deep understanding of certification requirements such as SOC2, Fedramp, GDPR, ISO27001
  • Certification in ITIL and/or TOGAF
Desirable:
  • Exceptional customer service orientation and collaboration skills
  • Understanding of virtualization and global infrastructure, load balancing, networking, security and operations
  • Team-first outlook including building great working relationships with peers across functions
Position Information
  • Full Time - Permanent
  • Location - US or EMEA
Apply Now

Partner Manager

Brief job description

UK

The Partner Manager is responsible for ensuring budgeted annual sales and profit objectives are met for Channel Partners across EMEA as well as driving engagement with a major strategic partnership. This position focusses on developing the partnering program in this region. As the partner manager you serve as the central point of contact for channel organizations and drive growth planning programs in support of business objectives to ensure channel partners are committing to strategic initiatives.

This position requires a high degree of cross-functional leadership and organizational skills, creativity and critical thinking, and proven written and verbal communication skills.

Full description

As a global leader in digital business transformation, Bizagi provides the power to deliver rapid process automation and ignite digital business transformation across the enterprise. Bizagi’ s digital business platform wraps around existing IT systems, giving organisations the immediate business agility and process orchestration required to compete in the digital economy.
Bizagi is rapidly expanding worldwide and is looking to recruit the best talent in the industry. We are truly passionate about our solutions and the market opportunity, and we are looking for like-minded people to join in our journey.
Headquartered in England with operations in Europe, Latin America, and with a strong implementation partner network globally, Bizagi is a very fast-growing software business, seen as an innovator within the Business Process Management (BPM) market. Bizagi’s vertical solutions and the underlying platform help over 300 enterprise customers across all industries improve, automate and streamline their business processes.

Tasks & Responsibilities:
  • Define the channel strategy in a given field territory, including the identification of key market segments
  • Drive recruitment of partners to expand into new markets
  • Articulate Partner Value Proposition during recruitment
  • Assist in developing, implementing and monitoring the annual channel partner collaborative growth plan to meet and exceed assigned budget and drive incremental sales revenue across the territory (inclusive of setting partner targets)
  • Mentoring and coaching partners to the sales process in order to drive revenue and shorten the sales cycle
  • Negotiate channel contracts, forecasting, sales and support terms
  • Responsible for ensuring Bizagi’s commitment to customer satisfaction is performed, delivered and constantly improved in channel territory to protect our Brand
  • Conduct and document quarterly and collaborative growth plans with all levels of partner management
  • Support day to day channel operations and escalation support in a given territory
  • Liaise with marketing functions in order to engage and enlist partners to execute lead generation programs, pipeline stimulus programs and joint planning efforts
  • Complies with legal training when working with channel partners
  • Execute regular pipeline reporting calls with partners
Preferred Experiential Background:
  • Significant experience of sales, (hunter) and/or channel management
  • knowledge in the area: BPM, ECM (document management), low-code
  • Experience working in a Software company in a similar role
  • Experience managing several large alliances
  • EMEA wide business/sales experience a plus
  • English fluent, ability to effectively communicate and influence internal and external audiences, using both oral and written communication skills
  • Understanding of partner business and channel go to market programs
Additional Skills Sets:
  • Ability to travel within the region to carry out primary responsibilities
  • Team player, organizational and time Management
  • Strong desire to develop business and establish long term relationships with Channel Partners and Customers Creativity
  • Project Management
Position Information
  • Full Time - Permanent
  • Location - UK - Chalfont St Peter / Field Based
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