Grow your career and join the Bizagi team

In addition to executing and managing regional demand generation campaigns, the Field Marketing Manager is responsible for ensuring that effective sales enablement tools and market-facing assets in place throughout the buying cycle for both direct sales teams and partners. He or she will also need to deploy pipeline velocity activities to accelerate opportunities to close.

The role will need to constantly analyse the ROI of demand generation campaigns executed in-market (inbound and outbound channels) and show agility in adapting the marketing plan accordingly to achieve optimal pipeline results.

A successful candidate needs to also demonstrate that they can become a key business partner for sales management, understanding their local needs as well as the company’s global marketing strategy.

Position Information

• Full time – Permanent
• Location – Chalfont St. Peter, UK
• Reporting to – Director of Demand Generation (UK)

Key Tasks & Accountabilities

• Develop and execute regional demand generation plans to achieve regional sales and funnel goals; to achieve this aim, plans must cover lead generation, pipeline acceleration, sales enablement, partner co-marketing and content localisation
• Work with sales, partners and marketing teams to create compelling regional campaigns across a variety of media channels including but not limited to advertising, content syndication, emails, webinars, tradeshows, executive round tables, and 3rd party demand generation programmes
• Manage participation at tradeshows, conferences, and regional seminars throughout the year; including contract negotiations, logistics, messaging, driving foot traffic, and staffing
• Track demand generation progress against quarterly and annual goals; monitor and analyse funnel and channel performance with the aim to identify gaps and propose solutions
• Tightly collaborate with the BDR team to equip and guide them in order to maximize the efficiency and effectiveness of following up leads and generating qualified opportunities for the region
• Facilitate the development & maintenance of a comprehensive, profile based target database for the region
• Act as a liaison between the regional sales and global marketing teams to ensure that regional sales and marketing needs are effectively communicated to the global marketing organisation and that the sales organisation is kept abreast of the global and regional programmes
• Work closely with content team to identify and manage production of localised content
• Manage use of marketing collateral to ensure consistency in branding and co-branding with partners (white papers, sales presentations, data sheets, etc.)
• Experience of using modern marketing and sales automation systems, with specific focus on using data to drive continuous improvement in campaign effectiveness
• Ownership and management of regional budget, enablement assets, and marketing calendar.

Skills & Experience

• Minimum 5 years of field marketing experience in an enterprise software environment is required. Some direct sales experience would be an advantage
• Experience using CRM (Salesforce, Dynamics, etc.) and Marketing Automation platforms to execute, track and manage marketing campaigns
• Excellent marketing execution skills with a demonstrated ability to mature the pipeline
• Good understanding of the sales process and how to enable sales readiness
• Quick learner with the ability to execute multiple projects and stay on task
• Self-starter with excellent written and verbal communication, collaboration, and management skills
• Strong ability to network and navigate within a matrix organisation
• Highly professional and organised
• Driven, passionate team player that is goal & outcome orientated
• Sense of humour and ability to manage flexibly in a high growth/high performance organisation undergoing rapid expansion
• Skilled in Adobe, PowerPoint, Joomla or other online marketing collaboration tools
• Ideally degree educated BA or BS, marketing focus desired.

Bizagi has successfully delivered some of the most demanding BPM and digital transformation projects in the world, working with global brands like GE, adidas, and Audi. We are truly passionate about our products and market opportunity, and have a culture that is innovative, transparent, and highly collaborative. Bizagi is focused on recruiting the best talent in the industry and is looking for a dynamic and experienced Technical Consultant to join our rapidly growing Professional Services team in North America.

Position Information

• Full time – Permanent
• San Francisco Bay Area

Overview

As a key member of the Professional Services team, the Technical Consultant will be the technical lead for digital transformation projects based on the Bizagi platform. The Technical Consultant will collaborate with the Bizagi implementation team and the client to finalize requirements, and design and implement the solution, including integration points.

Responsibilities

• Understand customer business drivers, key use cases, and high level business objectives
• Collaborate with client IT and development staff, and with other Bizagi consultants, to transform client requirements into automated solutions using Bizagi’s BPM platform
• Lead Bizagi implementation from a technical perspective, including integration with 3rd party and legacy systems
• Provide technical input into requirements for “To Be” processes, including process design, data models, business rules, and management information
• Test developed solutions for conformance with requirements, and to ensure quality
• Define standards and methods for technical implementation
• Facilitate communication and ensure alignment between process modelling teams and technical teams
• Support final testing and roll out of production deployment
• Mentor Bizagi team members, and provide technical training to clients
• Create and present actionable technical documentation
• Become a Bizagi platform expert, with deep, hands-on technical and functional knowledge
• Contribute to Bizagi Professional Services best practices and continuous improvement.

Qualifications

• 3+ years of experience implementing enterprise software
• Bachelor’s degree in Computer Science or similar
• Experience with process modellingExperience with data modelling
• User interface design
• Knowledge of integration using web services and proprietary interfaces
• Familiarity with SOA and enterprise architecture concepts
• Good analytical and problem solving skills
• Strong leadership skills
• Strong verbal and written communication skills, and ability to communicate complex concepts to audiences of all levels
• Ability to build strong internal relationships
• Strong knowledge of C# and JavaScript
• Background in Business Process Management, BPMN, or related domain. Familiarity with process improvement methods e.g. lean/six sigma a plus
• SQL experience with a RDBMS such as MySQL, Oracle, or MS SQL Server
• Experience with XML, Xpath, IIS
• Ability to travel to client locations as needed.

You’ll need to be business and technically savvy, creative, high horsepower and with the ability to deliver and execute on a vision for effective customer engagement. If you’re a high-achieving, top talent marketer looking to continue your rapid career trajectory at a high growth tech company, this may be for you.

Key Tasks & Accountabilities

• Deliver stronger relationships enterprise software customers through engaging communications. Your mission is to build and leverage a community of fanatic brand advocates from within our customer base.
• Work closely with Bizagi's product marketing team to support product launch activities into the customer base and drive revenues from add-on product enhancements.
• Work closely with Bizagi's product marketing team to support product launch activities into the customer base and drive revenues from add-on product enhancements.
• Help launch new products and services to existing customers in a customer friendly way with real cut-through and personality to communications.
• Oversee (with support from external agencies) the definition and execution of signature customer events for both our freemium and enterprise software customers.
• Drive innovative and proactive customer communications across the acquisition, on-boarding and renewal customer lifecycle to deliver increased retention and advocacy
• Work closely with Bizagi's customer training team on e-learning course promotion to ensure effective education and engagement of users.
• Communicate your findings and recommendations clearly to internal stakeholders, technical and business, at different levels.
• Work with product management and product marketing to support Customer Advisory Boards including making sure we are maximizing opportunity and driving value through the customer base.
• Develop the optimal customer experience for Bizagi freemium and enterprise customers, with a specific focus on increasing conversion of freemium customers into paying customers.

Position Information

• Full Time – Permanent
• Location – UK
• Reporting to – Global Marketing (UK)

Skills & Experience

• Minimum of 3 years of marketing experience in a B2B software environment.
• Direct experience in a customer marketing role preferred.
• Experience working within cloud, enterprise or SaaS based technology organizations.
• Experience developing new marketing programs, marketing strategies and comprehensive delivery of marketing plans.
• Experience with marketing automation tools.
• Strong communication skills: written, oral and formal presentation; ability to actively participate in executive-level discussions.
• Ability to deliver under tight time pressures and comfort working in and bringing structure to ambiguous environments and situations.
• Strong organizational and time management skills as well as demonstrated initiative and ability to work independently.
• Bachelor degree educated at a minimum.
• Very proficient in Excel, Word and PowerPoint.
• A love of fast-paced ‘start-up style’ environments with a proven ability to combine strategic thinking with pragmatic, hands-on execution.

Reporting to the Content Marketing Manager, the Digital Copywriter / Content Executive will be a key part of the content and editorial team, producing copy for every type of content including press releases, social media posts, blog posts, e-books, whitepapers, infographics, emails and more. This role also provides the opportunity to get hands on with the management of Bizagi’s day-to-day social media marketing.

First and foremost, you’ll be a talented writer and storyteller. Ideally you’ll have a passion for the tech industry and you’ll be brilliant at turning technical jargon into words that people actually want to read.

So if you're into tech, with a year or more of experience in a content, communications or copywriting role (or the right skills and plenty of enthusiasm) – then Bizagi is the place for you.

Responsibilities

• Writing blog posts and publishing via WordPress
• Writing press releases and publishing via Joomla
• Researching industry trends and important topics
• Working with the content lead to deliver the editorial calendar
• Working with Digital Marketing to complete Search Engine Optimisation
• Posting, promoting and curating content to our social media community

Requirements

• Copywriting or content marketing experience
• Experience in a technology-focused environment
• Excellent computer skills

Desirable

• Experience in the tech or SaaS sector
• High class degree in journalism or technical subject
• Understanding of and passion for inbound / content marketi
• Experience using a CMS – especially WordPress or Joomla

Bizagi is rapidly expanding and is looking to recruit the best talent in the industry. We are truly passionate about our solutions and the market opportunity, and we are looking for like-minded people to join in our journey.

What We Are Seeking

We are looking for the best talent in the industry to support Bizagi’s rapid growth. As an Enterprise Account Executive, you will be responsible for driving enterprise-wide sales initiatives into a set of select named accounts or regional territories.

The ideal candidates are self-starters who enjoy driving their own piece of the business and thrive on selling into new accounts. We seek intelligent and energetic professionals with proven experience and success in selling BPM or other enterprise grade software to both business and IT executives. And we seek team players who collaborate with others across Bizagi and partner with our customers to deliver success.

Responsibilities

You will be responsible for developing and growing the Bizagi relationship within selected named accounts. As the Enterprise Account Executive, you will need to establish yourself as a trusted advisor with the client’s key stakeholders. You will own the strategic direction of each of your accounts and be the key contact for executive discovery sessions, strategizing solution offerings, deploying the necessary Bizagi resources, and ultimately partnering across all business functions to ensure a successful implementation – across a broad set of industries, locations, and business needs. And you must be able to forecast sales activity and revenue achievement while creating satisfied customers that can be referenced in future sales cycles.

Skills & Experience

• 8+ years of enterprise sale experience with a proven track record selling complex enterprise software.
• Consistent overachievement of quota and revenue goals with demonstrable earnings.
• Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement.
• Ability to manage multiple opportunities simultaneously through a complex, value-based sales process.
• Strong time management skills.
• Ability to work in fast-paced, self-directed entrepreneurial environment
• Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
• Experience selling enterprise software solutions to large strategic enterprise accounts.
• Experience working with consulting partners / professional service firms a plus.
• Exceptional listening, verbal, presentation, organisational and written communication skills.
• Experience with and willingness to utilize CRM tools to manage sales activity.
• Strong decision-making, problem-solving, and creative thinking skills.
• High integrity absolutely essential.
• Bachelor’s Degree.

Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into benefits is crucial. In your role as a Product Marketing Manager you will be the expert in our buyers, how they buy and their buying criteria and will transfer that knowledge to the sales channels.

Role Responsibilities

Success in this role requires strong product and category knowledge, experience of defining effective positioning & messaging strategies, understanding of the software sales process, and good understanding of all elements of the traditional marketing mix. The candidate must be able to gain the immediate trust of the sales and product management organisations as well as represent Bizagi solutions to the market.

The ideal candidate is analytical, creative, possesses a strong software background, capable of building lasting relationships with key audiences, and able to bring bold ideas and a fresh perspective to an established marketplace.

The role will play a central part in helping boost Bizagi’s brand awareness and creating the mindshare in a very crowded market by focusing on analysts & influencer. To achieve this, product marketing must partner with the integrated marketing manager to ensure inbound and outbound marketing is highly creative and broadly scaled, and that the reach of our partners and influencers is leveraged fully.

The candidate will work closely with the demand generation, product management, sales and executive teams to refine the Bizagi product messaging and positioning for different audiences as well as conceive and develop innovative marketing programs that drive demand and help deliver Bizagi the market recognition needed for its technology innovations. Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into customer benefits is crucial. In your role as a Product Marketing Manager you will be the expert in our target audiences, their buying cycle & buying criteria and will transfer that knowledge to the sales team.

Summary of key focus areas

• Develop product positioning and messaging that differentiates Bizagi products in the market by translating the technology messaging into business benefits relevant to different target audiences.
• Sales and Chanel enablement - communicate the value proposition of the products to the sales and channel team; develop the sales tools that support the selling process of our products and assist sales and the partner team to close deals.
• Product launch - plan the launch of new products and releases and manage the cross functional implementation of the plan; work closely with the product management to understand and influence product roadmap.
• Market intelligence - become an expert in Bizagi audiences and key segments Bizagi targets, the buying processes and cycle; know our competition and how to differentiate Bizagi; refine our user personas and run focus groups to understand well our customer problems and how Bizagi solves them.
• Analysts & Influencers Programs management - you will manage product briefings with key individuals and communicate with your audiences on a regular basis ensuring that they all recognise Bizagi’s differentiation and are aware of the latest announcements.
• Content Creation - you will possess strong writing skills and will work with our Content Strategist and Design team to ensure quality product and marketing content is created (whitepapers, blogs, eBooks etc.) and track how these are promoted and consumed to drive demand.

Skills & Experience

• Proven experience and tenure within software product marketing roles in the B2B enterprise technology sector.
• Preferably direct experience of pertinent cloud software categories such as enterprise application PaaS, rapid application development, business process management and digital process automation software.
• Preferably a bachelor’s degree in IT, science, engineering, business or similar.
• Very strong written and spoken communication skills; charismatic delivery of Bizagi story is of paramount importance using different channels: webinars, conferences, online etc.
• Willing to travel 10-15% (estimated) at a self-defined cadence based on needs of role.
• Highly analytical, high horsepower individual with excellent people and management skills, able to interact with colleagues, cross-functional teams, executive team members and third parties equally comfortably.

You will also work closely with the technical owners of the Marketing Automation platform on aspects such as segmentation of the data within CRM, lead management processes and lead scoring strategy. The role will also act as global email marketing specialist, ensuring we bring control, governance and assured effectiveness to our email marketing strategy globally.

Position Information

• Full Time – FTC
• Reporting to – Digital Marketing Manager

Key Tasks & Accountabilities

• Master the Marketing Automation Platform functionalities and capabilities to encourage and lead the use of the tool across Bizagi’s marketing activities (mainly by teaching and supporting the field marketing executives/managers).
• Support Digital Marketing operations with global top of funnel initiatives to impact traffic increase via SEO and PPC implementations.
• Work as a partner of the Demand Generation leader to define all global and regional email workflows and nurture programmes to achieve specific targets (prospect engagement, lead to sale conversion). Then work with Marketing Ops to implement these and make sure they run according to plan.
• Help test email creative, landing pages and workflows to maximise conversion.
• Continuously check and monitor that the data flow in the CRM doesn’t throw out any anomalies/issues.
• Work with Marketing Ops to ensure the correct mapping and smooth implementation of the end to end lead management process in the CRM.
• Work with Marketing Ops to adopt good data management practices to check for missing data, system errors or unexpected workflow outcomes and notify/work with the corresponding team or vendor to fix.
• Work closely with the Demand Generation, Marketing Ops and CMO to develop lead scoring logic to help BDRs and sales prioritise lead follow up.
• Provide regular reporting for internal stakeholders relating to key campaign execution and email effectiveness metrics.
• Ensure MAP is optimised from top of funnel anonymous visitors through to the engagement level via implementation of reliable tracking between MAP and Google suites.
• Work (supported by Marketing Ops) to mature the team’s use of marketing automation across demand generation teams and activities.
• Report execution and effectiveness of outbound initiatives and campaigns and proactively propose recommendations to improve effectiveness.
• Ensure return on investment through KPI's and performance metrics are reported on effectively within MAP.
• Review new technologies relevant for B2B and keep company at forefront of digital marketing/marketing automation developments.

Skills & Qualifications

• Strong knowledge of marketing automation platforms such as Eloqua, Marketo and ClickDimensions.
• Basic HTML knowledge will be a plus.
• 3+ years of relevant work experience with marketing automation systems.
• 2+ years B2B SaaS marketing.
• Bachelor’s degree.

Bizagi has successfully delivered some of the most demanding BPM and digital transformation projects in the world, working with global brands like GE, adidas, and Audi. We are truly passionate about our products and market opportunity, and have a culture that is innovative, transparent, and highly collaborative.

Overview

As a key member of the Professional Services team, the Technical Consultant will be the technical lead for digital transformation projects based on the Bizagi platform. The Technical Consultant will collaborate with the Bizagi implementation team and the client to finalize requirements, and design and implement the solution, including integration points.

Position Information

• Full Time – Permanent
• Location – EMEA

Responsibilities

• Understand customer business drivers, key use cases, and high level business objectives.
• Collaborate with client IT and development staff, and with other Bizagi consultants, to transform client requirements into automated solutions using Bizagi’s BPM platform.
• Lead Bizagi implementation from a technical perspective, including integration with 3rd party and legacy systems.
• Provide technical input into requirements for “To Be” processes, including process design, data models, business rules, and management information.
• Test developed solutions for conformance with requirements, and to ensure quality.
• Define standards and methods for technical implementation.
• Facilitate communication and ensure alignment between process modelling teams and technical teams.
• Support final testing and roll out of production deployment.
• Mentor Bizagi team members, and provide technical training to clients.
• Create and present actionable technical documentation.
• Become a Bizagi platform expert, with deep, hands-on technical and functional knowledge.
• Contribute to Bizagi Professional Services best practices and continuous improvement.

Qualifications

• 3+ years of experience implementing enterprise software.
• Bachelor’s degree in Computer Science or similar.
• Experience with process modelling.
• Experience with data modelling.
• User interface design.
• Knowledge of integration using web services and proprietary interfaces.
• Familiarity with SOA and enterprise architecture concepts.
• Good analytical and problem solving skills.
• Strong leadership skills.
• Strong verbal and written communication skills, and ability to communicate complex concepts to audiences of all levels.
• Ability to build strong internal relationships.
• Strong knowledge of C# and JavaScript.
• Background in Business Process Management, BPMN, or related domain. Familiarity with process improvement methods e.g. lean/six sigma a plus.
• SQL experience with a RDBMS such as MySQL, Oracle, or MS SQL Server.
• Experience with XML, Xpath, IIS.
• Ability to travel to client locations as needed.

Tactics include both online and offline activities including, contact acquisition programs, account based marketing, regional events and executive roundtables, webinars, online advertising and outbound email programs.
The Marketing Programs Specialist tracks and measures campaign success metrics through development of strategic goals, prioritization of campaign actions, budgeting, identifying target lists, building relationships with our partners and 3rd party marketing vendors, and overall campaign & program execution.
The ideal candidate will be a flexible, energetic marketing professional with the ability to develop quality, performance-driven programs that align with our overall regional marketing objectives. Candidates must have strong organizational and project management skills, be an excellent communicator, work well in a dynamic, fast-paced environment and be able to multi-task on several projects simultaneously with on time and on budget results.

Position Information

• Full Time – Permanent
• Location – San Francisco Bay Area
• Reporting to – North America Marketing Director

Key Tasks & Accountabilities

• Develop and execute marketing programs to drive awareness, lead generation and sales pipeline in North America, collaborating with cross functional teams, including global marketing and sales teams on planning and execution.
• Develop and execute metrics driven account-based marketing strategies and vertical marketing plans for target accounts. Manage marketing reporting of target accounts. Partner with Sales to align account-based marketing activities with sales process.
• Track and report programs against quarterly and annual goals; monitor and analyze funnel and channel performance with the aim to identify gaps and propose solutions.
• Work collaboratively with marketing and sales teams to ensure success of programs. Includes regular status communications and cadence on upcoming actions items and deliverables.
• Work closely with Business Development and Marketing/Sales Operations teams on program lead flow and follow-up to optimize performance and generate qualified opportunities for the region.
• Travel – ability to travel up to 30% of the time.

Skills & Experience

• 2-3 years of demand generation experience with demonstrated knowledge and proven track record of success with measurable results.
• Experience using CRM (Salesforce, Dynamics, etc.) and Marketing Automation platforms to execute, track and manage marketing programs.
• Excellent execution skills with a demonstrated ability to manage reporting and metrics.
• Good understanding of the sales process and how to enable sales readiness.
• Ability to understand target personas and industries including key challenges and communities and leveraging this info to build targeted programs.
• Exceptional project and budget management experience with marketing campaigns.
• Quick learner, organized and self-motivated with the ability to define goals and prioritize work.
• A strong understanding of inbound and outbound marketing programs.
• Excellent communicator and collaborator; you know how to build organizational support and work with cross-functional teams.
• Strong ability to be both tactical and strategic. Must have a good understanding of demand generation principles and how to create programs that map to an integrated marketing plan.
• Driven, passionate team player that is goal & outcome orientated.
• Ability to be flexible in a high growth/high performance organization undergoing rapid expansion in North America.
• Skilled in Adobe, PowerPoint, or other online marketing collaboration tools
• College degree. BA or BS, marketing focus desired.

Bizagi is rapidly expanding in North America and is looking to recruit the best talent in the industry. We are truly passionate about our solutions and the market opportunity, and we are looking for like-minded people to join in our journey.

What We Are Seeking

We are looking for the best talent in the industry to support Bizagi’s rapid growth in North America. As an Enterprise Account Executive, you will be responsible for driving enterprise-wide sales initiatives into a set of select named accounts or regional territories.

The ideal candidates are self-starters who enjoy driving their own piece of the business and thrive on selling into new accounts. We seek intelligent and energetic professionals with proven experience and success in selling BPM or other enterprise grade software to both business and IT executives. And we seek team players who collaborate with others across Bizagi and partner with our customers to deliver success.

Responsibilities

You will be responsible for developing and growing the Bizagi relationship within selected named accounts. As the Enterprise Account Executive, you will need to establish yourself as a trusted advisor with the client’s key stakeholders. You will own the strategic direction of each of your accounts and be the key contact for executive discovery sessions, strategizing solution offerings, deploying the necessary Bizagi resources, and ultimately partnering across all business functions to ensure a successful implementation – across a broad set of industries, locations, and business needs. And you must be able to forecast sales activity and revenue achievement while creating satisfied customers that can be referenced in future sales cycles.

Skills & Experience

• 8+ years of enterprise sale experience with a proven track record selling complex enterprise software.
• Consistent overachievement of quota and revenue goals with demonstrable earnings.
• Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement.
• Ability to manage multiple opportunities simultaneously through a complex, value-based sales process.
• Strong time management skills.
• Ability to work in fast-paced, self-directed entrepreneurial environment
• Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
• Experience selling enterprise software solutions to large strategic enterprise accounts.
• Experience working with consulting partners / professional service firms a plus.
• Exceptional listening, verbal, presentation, organisational and written communication skills.
• Experience with and willingness to utilize CRM tools to manage sales activity.
• Strong decision-making, problem-solving, and creative thinking skills.
• High integrity absolutely essential.
• Bachelor’s Degree.

The BDR will initiate and answer inbound and/or outbound sales calls directly from/to prospective customers. They will be required to build rapport with prospective customers by probing for needs and recommending appropriate solutions. Achieves monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction across early stages of the buying cycle.
The BDR will assist in prioritizing new business outreach activities, managing cold calling activities, and generating revenue for Bizagi. They will be accountable for ensuring both he/she and his/her team hits daily/weekly/monthly/quarterly/annual activity-based and output performance goals.

Position Information

• Full Time – Permanent
• Location – Head office, Chalfont St Peter

Key Tasks & Accountabilities

• Initiates and answers inbound and/or outbound sales calls directly from/to prospective and/or existing customers
• Identifies and qualifies prospective customers, and records sales prospecting activity in CRM
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Research accounts, identify key players and generate interest
• Maintain and expand a database of prospects within their assigned territory
• Serve as a resource for scripting and objection handling
• Develop and manage tele-prospecting activity campaigns
• Ensure CRM compliance and accurate reporting across their BDR team
• Participate in weekly management meetings and department strategy sessions

Skills & Qualifications

• Experience with varying aspects of customer service, telemarketing, sales and territory management
• Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of internal and external customer service
• Creative problem solving
• Experience with superior customer/member service ethic
• Experience with conflict resolution and matrix relationships
• Ability to present self professionally and intelligently to internal colleagues and members
• Effective time management skills and ability to meet deadlines
• Excellent written and oral communication and presentation skills
• Excellent organization, multitasking, and prioritization skills
• Ability to motivate and lead a team to meet personal and team monthly, quarterly, and annual financial goals
• Exceptional poise, maturity and judgment