See how DHL Group orchestrates the enterprise with Bizagi
Retail & CPG automation solution
Connect the people, systems, data and AI that run your retail operation. Fill the gaps in your operations to cut costs, boost efficiency and respond faster to disruption.
When POS, ecommerce, ERP, warehouse and supplier systems are disconnected, bottlenecks occur, and every delay, error and manual fix eats into margin.
Purchase orders and pricing approvals pass through inboxes and spreadsheets, slowing approvals and impacting profit.
Store, warehouse and online systems don't share data in real time, so stock levels, order status and reporting lack accuracy.
Order, delivery and customer data sit in different places, slowing fulfilment and customer query resolution.
Bizagi creates a coordinated process layer across your existing technologies, connecting systems, tasks and dependencies into one coordinated flow for better control, transparency, and agility.
Unilever International integrated SAP, DocuSign and Excel in its customer pricing framework process, creating pricing frameworks 3x faster and halving cycle time.
Bunzl Retail Supplies connected legacy systems and automated its customer contact center, processing 77,000 enquires and resolving calls 33% faster.
CBC orchestrated its pricing and promotion process, cutting pricing approval from 24 hours to 3 hours, 12x faster, while meeting 100% of delivery SLAs.
Falabella automated marketing, ecommerce and product launch processes to manage the generation of 10,000 website graphics and 500,000 published web pages.
Carlos Alcedo
Product Owner, Falabella
Review requirements, budgets, and suppliers in one place, and sync with your ERP to cut cycle time and maximize cost savings.
Collect documents, validate data, and route approvals and risk checks to the right stakeholders so new vendors can trade faster.
Connect stores, warehouses and ecommerce into one view of stock, updated automatically, for accurate reporting.
Capture orders from every channel, remove manual rekeying and keep status and exceptions visible in real time for fast, accurate fulfilment.
Coordinate warehouses, dispatchers, carriers and customers so orders move without manual chasing and SLAs are consistently met.
Bring order, delivery and account information together so service teams see the full case context and resolve queries quickly.
Bizagi connects with your existing ERP, POS, ecommerce, legacy, cloud and specialist applications to coordinate work across your technology landscape, adding an agile process layer around systems like order management, warehouse, procurement and CRM platforms.
See how the Bizagi platform helps retailers manage processes more effectively.
Rafael Bardales Duarte CIO, CBC
Find out how The Central American Bottling Company (CBC) met demands for quality master data and standardized operations across the organization.
Learn how deploying AI across core procurement processes helps teams make faster, smarter decisions.
Learn how optimizing logistics processes can help maintain margins and meet increasingly high customer expectations.
In physical stores, it enables faster transactions and ensures product availability, while online it supports personalized recommendations, efficient order fulfillment, and timely communication, all contributing to a seamless shopping experience.
Yes. Automation provides real-time inventory visibility and advanced analytics that help identify and prevent shrinkage. It also improves demand forecasting to minimize stockouts and overstocking, ensuring optimal inventory levels and reducing associated costs.
Yes. Automation solutions are designed to integrate smoothly with existing POS, ERP, and inventory management systems, allowing for unified data flow and improved operational efficiency across your retail environment.
Yes, automation can significantly enhance supply chain performance by automating order processing, demand forecasting, and logistics coordination. This leads to faster delivery times, reduced operational costs, and improved overall supply chain agility.
Automation can handle routine customer inquiries through AI-powered chatbots and automated ticketing, ensuring quick and consistent responses. By combining these tools with human oversight for complex issues, you maintain high-quality, personalized customer support.
Returns processing can be automated via self-service portals that guide customers through the process, generate return labels, and update inventory systems automatically. Customer feedback can be collected and analyzed using automated surveys and sentiment analysis tools, providing actionable insights while reducing manual workload.
Want to learn more about our platform or need help using it? Get in touch.
