Quantcast
This website uses cookies. By continuing to browse the site, you are agreeing to our privacy policy.

Financial Services

Universal Group

Universal Group transforms car claims process, doubling productivity but only hiring one additional employee and delighting customers with fast service

Financial Services

Universal Group

Universal Group transforms car claims process, doubling productivity but only hiring one additional employee and delighting customers with fast service

  • CUSTOMER:
  • Universal Group
  • INDUSTRY:
  • Financial Services
  • LOCATION:
  • Dominican Republic

45%

increase in revenue

Doubled workload but only hired one new employee

30%

reduction in part returns

Universal Group, the leading insurer in the Dominican Republic, was looking to improve its vehicle insurance claims process, which had become increasingly complex due to disparate systems, leading to a lack of transparency and a delay in time delivering vehicle repairs to customers.

Using Bizagi and digital process automation, they have been able to define, deliver and adapt processes quickly, resulting in greater satisfaction for both employees and customers. Bizagi has helped to double the number of claims processed, but Universal has only had to hire one additional employee, which has in turn contributed to a 45% increase in revenue.

Talk to Bizagi

The three main benefits that Bizagi has brought are control, traceability and continuous improvement that positively impacts the quality of customer service."

Jose Antonio Fuentes, Executive VP of Partners

Objectives:
  • Integrate disparate systems to bring transparency to claims process
  • Reduce operating costs
  • Help employees to be more productive
  • Provide faster service to increase customer satisfaction
  • Increase ability to define, deliver and adapt processes quickly
Achievements:
  • Complete visibility over end-to-end process for both employees and customers
  • 45% increase in revenue
  • Doubled productivity but only hired one new employee
  • 30% reduction in part returns
  • Faster delivery of repaired vehicles to customers
 

Find out how other customers have implemented Bizagi Automation

Japanese insurance arm of the eighth largest bank in the world transforms their B2B insurance claims process to ensure compliance and delight customers

Read their story

Division of the world's third-largest insurer fully automates audit process while cutting complex offer underwriting time by 50%.

Read their story

Chile's 11 leading insurance companies implemented a centralized tracking system, increasing vehicle recovery rates by 17%.

Read their story
Scroll to Top