• Kyocera
  • Kyocera
  • Manufacturing & Retail
  • Netherlands


reduction in time on pricing approval process



million in revenue each year


minutes per approval time saving

The Japanese multi-national printer and copier manufacturer, Kyocera was looking to optimize their pricing approval process for large accounts. They required a system that would increase visibility for senior executives so that they had a clear view of information required to make the final decision and ultimately speed-up the process.

The automated process has not only reduced the process time by 85% to accelerate turnaround time and win Kyocera new business, but it has also helped to free up the time of employees. The process, which was previously conducted via email and Excel spreadsheets was modeled in Bizagi and integrated with SAP to directly activate the opportunity to purchase.

The integration of Bizagi with our ERP system, SAP, was an emotional breakthrough for our organization… It was not about convincing those people their job has disappeared, but showing them how easy that task now is, and providing them with opportunities to better spend their time."

Kyohei Shimada

Senior Manager Technology Center Department, Digital Transformation Division


  • Optimize Excel and email-based Special Pricing Approval (SPA) to speed up 10 days average process time  
  •  Increase visibility for senior executives to give approving VP a clear view of information required to make final decision  
  •  Integration with SAP and legacy systems to relieve employees of manual data entry tasks
  •  Provide opportunity for material and intellectual growth of employees  
  •  Document processes to meet SLAs


  •  Reduced the average SPA process time by 85% from 10 days down to 1.5 days on average
  •  Accelerated turnaround to win more new business with pipeline of over €300million in revenue each year
  •  Integrated with SAP to directly activate the opportunity to purchase
  •  Freed up employees’ time, 20 minutes per approval, to allow them to grow and add value  
  •  Accelerated responses to enable better customer service