Anida Case Study: Financial Process Automation

Fixed a burning problem at lightning speed, automating the end-to-end management of real-estate repossessions in under 6 months

Anida automated 12 processes in a record time of just 19 weeks, five less than expected

About Anida

BBVA, one of Spain's largest banks, created Anida in 2011 to automate the management of real-estate repossessions following the global financial crisis. Since implementing Bizagi, BPMS has become the underlying foundation for the whole process lifecycle.

I'd use Bizagi for any project, regardless of size, scale or complexity. It truly is BPMS without limits. Alberto Serfaty, Senior Manager, Performance Improvement, EY

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Best practice:

Keep one document for all phases: process discovery, specification, test and training
Plan for scalability – so everyone knows how and when new processes are added
Set expectations early that every process is subject to improvement to manage changes gradually
Deliver version 1.0 and embark on changes once milestones and stability are achieved
Appoint a process owner to act as a central point for managing improvement feedback
Consider a phased roll out to manage the customer expectation and user acceptance
Swap traditional methodology for agile: it saves time and delivers quality

Synopsis

Managing the real estate inventory worth billions of euros needed strong financial process automation and workflow. Bizagi created and defined an entirely independent and agile IT infrastructure in record time, enabling BBVA's real estate unit to handle the large amount of property assets received from developers.

In just 19 weeks –5 less than expected- the entire end-to-end process was defined, implemented and ready to go.

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Objectives:

Remove 'bad debt' and remove toxic assets from the company's books, fast
Deliver an agile IT infrastructure to support fast optimization of the end-to-end processes and workflows
Automate Admission, Purchase and Commercialization processes with BPMS
Integrate BPMS with Web Portal, ERP, Valuation & Document Management systems
Define KPIs to show a complete audit trail of what was happening and when

Achievements:

Bizagi automated 12 key admission processes in 19 weeks – 5 less than expected
42 processes fully automated and used by 1000 employees across the organization
Repossessed properties are processed and validated in a fraction of the time
Customers have far greater visibility of what properties are for sale
3,500 cases created monthly; over 20% closed in the same period
BPMS is now the underlying foundation for the whole process lifecycle – not just admissions
Improved agility in adapting processes to comply with changing regulation
Quality reporting and forecasting based on KPIs and historical or future trend analysis

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Anida Case Study: Financial Process Automation

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