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Enterprise Applications: Features and Examples

Today’s enterprises rely on a range of technology platforms to facilitate business operations. Increasing complexity and the need for efficiency is expanding the need for custom applications that can’t be bought off the shelf. Enterprise applications can plug this gap and improve performance across the organization.

 

What is an enterprise application?

An enterprise application is a software program that is used to manage enterprise operations. Enterprise applications can rid your organization of siloed data and bring people, applications, robots, and information together in a user-friendly interface. The best enterprise applications orchestrate end-to-end business processes, increasing efficiency, improving compliance, and giving companies greater agility to respond to market disruption and evolving customer needs.

 

Enterprise application features

Enterprise applications are:

- Easy to configure to your specific business goals. 
- Highly secure and reliable to protect essential data. 
- Always available so you don’t have to deal with downtime. 
- Cloud-native and scalable with ease. 
- Mobile and accessible from any location. 
- Quick to deploy, update, and change based on your needs. 
- Intuitive for straightforward business-wide adoption.
- Personalized and unique to your company.

 

Enterprise application examples

Vendor Master Data Management –  

Knowing vendors is essential for keeping track of spend and fulfilment. Global courier company Deutsche Post DHL went from Excel spreadsheets and emails to a vendor master data management portal that standardized the process and ensured correctness of data and compliance to the process standard prior to handing off to the ERP system. 

Customer Service – 

Meeting customer expectations is key to winning and retaining customers and competing with other players in the market. Financial services provider Old Mutual wanted to expand to better meet customer needs but were faced with the financial barrier of a lengthy training process for their staff. They overcame this by creating a standardized front-end platform that contained information on over 500 product variations to help their staff deliver superior service to their customers. 

Approvals – 

It’s not uncommon for approvals to get stuck with one of the reviewers. Japanese printer and copier manufacturer Kyocera needed to tackle slow turnaround times within their approvals process that were losing them business. They created an application that digitized the approvals process and integrated with their SAP system, increasing visibility for decision makers and resulting in an 85% reduction in approval times and enabling them to win more large contracts. 

Insurance Claims – 

Time is of the essence when it comes to resolving insurance claims. Universal Group, the leading insurer in the Dominican Republic, wanted to increase productivity, reduce operating costs and bring greater transparency to their vehicle insurance claims process. The team created a solution that provides full visibility to claims processers and customers, streamlines the parts ordering process and delivered improved productivity and cost savings. 

Regulatory Compliance – 

Complying with the vast number of laws and regulations across markets is vital for avoiding financial and reputational damage. Cofco International needed to enable collaboration and ensure end-to-end traceability, they created a digital dashboard that provides real-time information on the grain standard laws applicable in each region they ship to enabling them to guarantee compliance and protect their bottom line. 

Order Management – 

The speed and accuracy of order fulfilment is key to satisfied customers and a positive brand reputation. Dutch radiator manufacturer, NRF, needed to fix gaps and inefficiencies in their order management process that was resulting in employees having to carry out manual admin work. They created a system that eliminated gaps in the process and provide a single point of reference for all product orders halving the lead time. 

Employee Onboarding – 

Providing a positive onboarding experience sets new employees up for success. OCS Group, a global facilities management maintenance services company deal with a high-volume of short-term contracts therefore efficient onboarding is key. They created a solution that combined multiple data entry points into a single form resulting in a 93% reduction in time to create a new employee ID.

 

Building enterprise applications

Using a low-code platform for enterprise application development enables IT and citizen developers to collaborate on app development and deliver solutions that meet the demands of the business.

Find out how easy it is to build enterprise apps in Bizagi’s low-code platform.