Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
Business process automation can drive efficiency, cut costs, free up time, and improve the customer experience across pretty much any business process.
But when your scope for choosing where to start with your own automation project is ‘everything’, it can make kicking things off harder and delay digital transformation progress.
While the options may seem overwhelming, starting your automation journey with the right focus can lead to significant results. So, to help guide your thinking, here are a selection of business process automation use cases and real-world examples of the results seen by our customers.
Create custom, rule-based workflows that handle routing, notifications, and actions. This streamlines approvals, reduces manual intervention, and ensures consistency and compliance across processes.
Global document solutions provider and printing manufacturer, Kyocera, automated their pricing approval process to provide more visibility to senior executives so they had the information they needed to make decisions quickly. This reduced the average process time by 85%, from 10 days to 1.5, helping them win more new business.
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Automate RFX processes, contract negotiations and onboarding to source goods and services quickly.
Deutsche Post DHL Group had a complex stack of technologies and applications, including SAP, Oracle and SharePoint, but needed an automation platform to fill the gaps and unite these systems. The Vendor Data Management system was orchestrated to be accessed through a single platform for complete visibility with a standardized workflow for compliant vendor selection, accessed by 320,000 users worldwide.
Extract data from documents such as forms and emails and validate information against that held in other systems to speed up review.
BNP Paribas Cardif Japan automated manual tasks within their mortgage insurance claims process such as data entry, Excel calculations and email communications, saving employees two hours per day and improving the customer experience.
Automatically extract data from spreadsheets, databases, or systems, clean and filter that data, and generate reports in various formats or update live dashboards.
Insight Investment integrated Bizagi with Tableau to build dashboards to visualize process data and provide tailored views for different stakeholder groups, fostering effective process management.
Collect documentation needed to set up employees such as data required for security checks and payroll. Automate access requests and notifications for the necessary equipment to be prepared so new employees have everything they need to do their job from day one.
OCS Group, a facilities management company, have lots of people employed on short-term contracts. They needed to automate their onboarding process to make it quicker and more user-friendly for their employees. Their in-house developer team used Bizagi to reduce the time it took to create a new employee ID from two-weeks to just 24 hours, as well as enabling immediate payment, giving OCS an advantage over their competitors.
Speed up and simplify loan processing by automating tasks like data collection, document verification, credit checks, risk assessments, and approval workflows. This reduces manual errors, shortens turnaround times, ensures compliance, and improves the customer experience by making the process faster and more transparent.
AgFirst Credit Bank needed a smarter way to make their loan approval, special asset management and onboarding processes more efficient – as well as keep up with changes in regulation common to the finance industry. We helped them build a responsive mobile DPA platform that could adapt easily to their customers’ changing needs and drastically improve compliance consistency. The new system allowed them to close loan applications 60% more quickly.
Build compliance checks into processes to make sure internal and external policies and regulations are followed. Use activity tracking and reporting to maintain clear audit trails and easily demonstrate compliance.
Tecpetrol, an Argentinian oil and gas company, need to standardize their business processes so they could replicate the projects that work, while still maintaining compliance with safety and environmental protocols. Over a year, we helped them document over 300 business processes across ten departments, allowing them to get a holistic view of their processes to identify bottlenecks and improvement areas.
Respond to inquiries, route support tickets, and manage customer data to provide faster and more personalized service.
Bunzl wanted to reduce the manual effort involved in their customer service team by automating data gathering and call logs. This saved them 2 minutes per ticket and enabled them to resolve customer enquiries more efficiently and deliver better service.
Capture orders from multiple channels in a single system, monitor stock levels to avoid understocking and overstocking and send automated updates to keep customers updated on order status.
A multinational aerospace and defense company automated their spare parts order process to make it 720x faster, with 300 parts now automatically validated in five minutes.
Feeling inspired? Discover the Bizagi platform's process automation capabilities.
