Business process automation can be used to improve just about any business process, delivering greater efficiency, cutting costs, freeing up time, and allowing you to deliver better customer service.
But when your scope for choosing where to start in your own business is ‘everything’, that can make getting going harder. So, to help guide your thinking, here are a whole bunch of examples of how businesses have benefited from process automation.
Audi Japan KK’s finance department deals with requests for approvals worth millions of dollars. We helped them make their complex process streamlined, secure and paperless, leading to a 75% reduction in processing time, equating to a saving of 60 hours per week.
Read the full case study.
Deutsche Post DHL Group had a complex stack of technologies and applications, including SAP, Oracle and SharePoint, but needed an automation platform to fill the gaps and unite these systems. The Vendor Data Management system was orchestrated to be accessed through a single platform for complete visibility with a standardized workflow for compliant vendor selection, accessed by 320,000 users worldwide.
Adidas had multiple silos across departments, including e-commerce, operations, marketing, finance and retail, which was slowing down their time to market and obscuring their supply chain management. We helped them standardize processes and make them reusable to automate across multiple departments, reducing the time to market by two-thirds.
Through multiple acquisitions, Swisslog Healthcare had fragmented processes and IT systems. This meant sales teams were spending up to 60% of their time navigating multiple touchpoints, leading to human error and stretching the time it took to deliver a quotation to 42 days. By creating an Inside Sales team and supported by business process automation, we were able to cut the lead time for quotations by 50%.
Insurer BNP Paribas Cardif Japan started their business process automation journey with the claims process. We helped them deploy a workflow solution that simplifies the process, then automates validation, assessment, and approval. This meant developers were able to shorten the delivery of new product releases from four weeks to just ten minutes.
Global asset management company Insight Investment wanted to discover, document, and digitize business processes to build transparency and lay the groundwork for continuous improvement. By using Bizagi Modeler to map these business processes and creating Tableau dashboards to visualize the data, they have created the foundation of a reporting system that reduces complexity, provides visibility to senior management and makes handing off work more reliable.
OCS Group, a facilities management company, have lots of people employed on short-term contracts. They needed to automate their onboarding process to make it quicker and more user-friendly for their employees. Their in-house developer team used Bizagi Automation Services to reduce the time it took to create a new employee ID from two-weeks to just 24 hours, as well as enabling immediate payment, giving OCS an advantage over their competitors.
In the face of COVID-19, the State Finance Secretariat of Ceará in Brazil needed a new way to monitor and reward performance for employees now working from home. Using a low-code, agile approach we helped them create the first version of this process in just two weeks, allowing them increased control and transparency over bonus payments for over a thousand employees.
AgFirst Credit Bank needed a smarter way to make their loan approval, special asset management and onboarding processes more efficient – as well as keep up with changes in regulation common to the finance industry. We helped them build a responsive mobile DPA platform that could adapt easily to their customers’ changing needs and drastically improve compliance consistency. The new system allowed them to close loan applications 60% more quickly.
AEON Credit Service (Asia) wanted to speed up its credit card application process. Under the old system, it was taking over two weeks from customers filling out a paper form to receiving a new card. By automating this process for them, we reduced the approval of credit limits to just 30 minutes, so customers can start using their new cards almost straight away.
Kyocera, a multinational printer and copier manufacturer, were looking to optimize their pricing approval process for their larger accounts. We automated the process, giving more visibility to senior executives so they had the information they needed to make decisions quickly. This reduced the pricing approval process by 85%, accelerating turnaround time and winning Kyocera new business.
Generali, a leading European insurance provider, wanted to move away from the paper-based processes that were costing them time and money. We helped them implement paperless, automated business processes that delivered immediate benefits, halving the time it takes to underwrite complex claims and saving 90% in costs through reusable processes.
Citizens Bank wanted to deliver on their customer-centric culture by automating their commercial lending process. We helped them standardize and digitize their data formats so we could design workflows that will help their CX teams respond to customers in real time. The process aims to accelerate customer onboarding from 59 days to just nine.
Tecpetrol, an Argentinian oil and gas company, need to standardize their business processes so they could replicate the projects that work, while still maintaining compliance with safety and environmental protocols. Over a year, we helped them document over 300 business processes across ten departments, allowing them to get a holistic view of their processes to identify bottlenecks and improvement areas.
Harrods, the luxury department store, wanted to modernize its in-house watch design and repair service. Their old-fashioned paper-based process was making it hard to see where watches were in the business, which made it difficult to communicate with customers. By digitizing the process, we were able to provide 100% visibility to Harrods staff of where watches are on every step of their journey and automate updates for customers.
Geesinknorba, a leading manufacturer of refuse-collecting vehicles and waste compactors, needed to automate orders quickly to deliver a more intelligent product to customers. Working with them over the course of just eight months, we were able to help them create a ‘smart unit’ manufacturing environment that is 45% more efficient than their previous production method.
