See how DHL Group orchestrates the enterprise with Bizagi
BPO provider rebuilds infrastructure from scratch to support high-volume document processing with 70% fewer incidents
reduction in document process incidents
months to go-live
branch employees being onboarded
ADEA has evolved from a physical document custody specialist into a holistic business process outsourcing (BPO) provider across the full document and data management lifecycle. ADEA was struggling to meet demands of one of its most important banking clients, BBVA, so they looked to create a new solution from scratch to provide transparent and accurate BPO services.
Rebuilding their infrastructure with Bizagi, has transformed the way ADEA works. They can now meet demands to process thousands of documents every day in a reliable and efficient manner. Incidents in the bank's document-intensive processes are down 70%, client confidence has been restored, and Bizagi has become the foundation of ADEA's shift from a labor-based service provider to a technology-enabled, AI-ready orchestrator.
Miguel Martínez Lozano,
CEO, ADEA
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