ManpowerGroup

CUSTOMER:
ManpowerGroup
INDUSTRY:
Professional Services
LOCATION:
Portugal

88%

reduction in contract production time

95%

reduction in SLA completion time

83%

of credit release decisions automated

90%

reduction in Excel & email work

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ManpowerGroup is one of the largest staffing firms in the world, placing 600,000 people into new jobs every day.

After rapid expansion to the business, the Portuguese branch needed to replace their patchwork IT infrastructure and find an agile way to automate business processes.

By putting Bizagi’s process automation at the heart of their operating system, they were able to align projects and create an agile way of working to reduce the time to deliver business-critical projects.

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Bizagi has become a philosophy – not just a system – which binds business and IT together in effective collaboration."

Rui Dinis

Director of Finance & Administration

Objectives:

Unite the business which is currently working in siloed approach
Replace patchwork IT system with solution that would enable business growth
Reduce time to complete SLAs with process automation
Increase employee productivity by automating processes and reducing administrative work
Provide overview of data to enable staff to make business decisions in real time 
Create agile implementation program to continually update processes

Achievements:

Entire Portuguese organization used process automation to align projects
Contract production time was reduced by 87.5% from four days to half a day
Average SLA completion was cut by 95% from 48 to two hours
83% of credit release decisions are now automated
90% reduction in the amount of Email and Excel work
Three new versions of processes implemented every two months

Professional Services

ManpowerGroup

Objectives:

Achievements:

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