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Bizagi Standard Agreements

On this site you will find the most recent versions of Bizagi’s Standard Agreements, which contain (a) the legal terms and conditions that apply to Customer’s purchase of Bizagi’s products and services, and (b) an overview of the the Bizagi Cloud Services, On-Premise Software, and related services.

Please review the correct document(s) in accordance with the Bizagi products and/or services that you have purchased.

1) Order Form

Is the document that references the Agreement entered into by Bizagi and Customer, and which contains the commercial terms of such Agreement. Through an Order Form you will be able to order Bizagi Cloud Services.

2) Cloud Service Description

Here you can find the detailed explanation of the Bizagi Cloud Services and the terms and conditions of other services offered by Bizagi.

3) General Terms and Conditions

The General Terms & Conditions contain the legal terms that will govern the provision of the Bizagi Cloud Services.

4) Data Security

This document describes the protective privacy measures established by Bizagi to protect data from corruption, and to prevent unauthorized access to computers, databases and websites, etc.

Bizagi On-Premise

1) Order Form

Is the document that references the Agreement entered into by Bizagi and Customer, and which contains the commercial conditions of such Agreement. Through an Order Form Customers will be able to order Bizagi On-Premise products and services.

2) Maintenance and Support Services

Bizagi offers maintenance and support services, which allows Customers to receive new product versions to keep the software up-to-date, as well as basic product support for the software. Bizagi also offers Premium Support services, which is designed for customers that require service levels and special attention to their incidents involving the software. Premium Support is an optional service, aimed to complement the basic support included in the standard maintenance and support offering.

3) General Terms and Conditions

The General Terms & Conditions contain the legal terms that will govern the provision of Bizagi On-Premise products and services.



1) Order Form

Is the document that references the Agreement entered into by Bizagi and Customer, and which contains the commercial terms of such Agreement. Through an Order Form you will be able to order Bizagi Cloud Services.

2) Cloud Service Description

Here you can find the detailed explanation of the Bizagi Cloud Services and the terms and conditions of other services offered by Bizagi.

3) General Terms and Conditions

The General Terms & Conditions contain the legal terms that will govern the provision of the Bizagi Cloud Services.

4) Data Security

This document describes the protective privacy measures established by Bizagi to protect data from corruption, and to prevent unauthorized access to computers, databases and websites, etc.

Bizagi On-Premise

1) Order Form

Is the document that references the Agreement entered into by Bizagi and Customer, and which contains the commercial conditions of such Agreement. Through an Order Form Customers will be able to order Bizagi On-Premise products and services.

2) Maintenance and Support Services

Bizagi offers maintenance and support services, which allows Customers to receive new product versions to keep the software up-to-date, as well as basic product support for the software. Bizagi also offers Premium Support services, which is designed for customers that require service levels and special attention to their incidents involving the software. Premium Support is an optional service, aimed to complement the basic support included in the standard maintenance and support offering.

3) General Terms and Conditions

The General Terms & Conditions contain the legal terms that will govern the provision of Bizagi On-Premise products and services.



1) Order Form

Is the document that references the Agreement entered into by Bizagi and Customer, and which contains the commercial terms of such Agreement. Through an Order Form you will be able to order Bizagi Cloud Services.

2) Cloud Service Description

Here you can find the detailed explanation of the Bizagi Cloud Services and the terms and conditions of other services offered by Bizagi.

3) General Terms and Conditions

The General Terms & Conditions contain the legal terms that will govern the provision of the Bizagi Cloud Services.

4) Data Security

Upon Customer's instructions, Bizagi will act as the Data Processor in the provision of Cloud Products and Services. Consequently, here you can find the Data Processing Agreement. In addition, you can find the document that describes the protective privacy measures established by Bizagi to protect data from corruption, and to prevent unauthorized access to computers, databases and websites, etc.

Bizagi On-Premise

1) Order Form

Is the document that references the Agreement entered into by Bizagi and Customer, and which contains the commercial conditions of such Agreement. Through an Order Form Customers will be able to order Bizagi On-Premise products and services.

2) Maintenance and Support Services

Bizagi offers maintenance and support services, which allows Customers to receive new product versions to keep the software up-to-date, as well as basic product support for the software. Bizagi also offers Premium Support services, which is designed for Customers that require service levels and special attention to their incidents involving the software. Premium Support is an optional service, aimed to complement the basic support included in the standard maintenance and support offering.

3) General Terms and Conditions

The General Terms & Conditions contain the legal terms that will govern the provision of Bizagi On-Premise products and services.

4) Data Security

Upon Customer's instructions, Bizagi will act as the Data Processor in the provision of On-Premise Products and Services. Consequently, here you can find the Data Processing Agreement.



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