3
man years of work saved
8
processes automated
Ease of use and seamless integration enables broadband provider to optimize resources by eliminating manual tasks and improves governance by ensuring employees follow set business processes.
Eidsiva was looking to implement process automation to support its rapidly growing business. Broadband delivery is a highly technical product so Eidsiva had built up an infrastructure of lots of systems to support this, but they were not fully integrated. They used Bizagi to connect their systems and enforce routines within the business. This enabled automated communications with their end customers – a capability that they did not previously possess. As a result, Eidsiva estimates that it has saved three man-years’ worth of work by automating its core process.
Silja Hjelmstadstuen
Head of Process
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Improving the customer experience is the main thing that we have seen from Bizagi but also the fact that we have processes being followed. Before we made routines but people would just go back to their desks and do it the old way.”