Broadband provider Eidsiva was looking to implement process automation to support its rapidly growing business. Broadband delivery is a highly technical product so Eidsiva had built up an infrastructure of lots of systems to support this, but they were not fully integrated. They needed to optimize resources by eliminating manual tasks and improve governance by ensuring employees follow set business processes.

Eidsiva used Bizagi to connect their systems and enforce routines within the business. This enabled automated communications with their end customers – a capability that they did not previously possess. As a result, Eidsiva estimates that it has saved three man-years’ worth of work by automating its core process.