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Professional Services

ManpowerGroup

ManpowerGroup Portugal transforms patchwork IT systems to cuts average SLA completion time by 95%

Professional Services

ManpowerGroup

ManpowerGroup Portugal transforms patchwork IT systems to cuts average SLA completion time by 95%

  • CUSTOMER:
  • ManpowerGroup
  • INDUSTRY:
  • Logistics & Professional Services
  • LOCATION:
  • Portugal

88%

reduction in contract production time

95%

reduction in SLA completion time

83%

of credit release decisions automated

90%

reduction in Excel & email work

ManpowerGroup is one of the largest staffing firms in the world, placing 600,000 people into new jobs every day.

After rapid expansion to the business, the Portuguese branch needed to replace their patchwork IT infrastructure and find an agile way to automate business processes.

By putting Bizagi’s process automation at the heart of their operating system, they were able to align projects and create an agile way of working to reduce the time to deliver business-critical projects.

Talk to Bizagi

Bizagi has become a philosophy – not just a system – which binds business and IT together in effective collaboration."

Rui Dinis, Director of Finance & Administration

Objectives:
  • Unite the business which is currently working in siloed approach
  • Replace patchwork IT system with solution that would enable business growth
  • Reduce time to complete SLAs with process automation
  • Increase employee productivity by automating processes and reducing administrative work
  • Provide overview of data to enable staff to make business decisions in real time
  • Create agile implementation program to continually update processes
Achievements:
  • Entire Portuguese organization used process automation to align projects
  • Contract production time was reduced 87.5% from four days to half a day
  • Average SLA completion was cut by 95% from 48 to two hours
  • 83% of credit release decisions are now automated
  • 90% reduction in the amount of Email and Excel work
  • Three new versions of processes implemented every two months
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