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Innovative staffing firm cuts average SLA completion time by 95% and reduces email and Excel work by 90%
About ManpowerGroup
This transformation project is a fantastic example of how modeldriven process automation can help to improve collaboration, support business growth and make teams more productive by automating non-value tasks.
ManpowerGroup
Bizagi has become a philosophy – not just a system – which binds business and IT together in effective collaboration. Rui Dinis, Director of Finance & Administration, ManpowerGroup Portugal
Best practice:
  • Use a platform to deliver solutions faster
  • Focus on improving IT/business collaboration
  • Aim to deliver small wins on a daily basis
  • Use agile development methodologies to drive continous improvement
Synopsis
ManpowerGroup is one of the largest staffing firms in the world, placing 600,000 people into new jobs every day. After rapid expansion to the business, the Portuguese branch needed to replace their patchwork IT infrastructure and find an agile way to automate business processes.

By putting Bizagi’s DPA at the heart of their operating system, they were able to align projects and create an agile way of working to reduce the time to deliver business critical projects while reducing administration effort by 90%.
Objectives:
  • Unite the business, currently working in siloed approach
  • Replace patchwork IT system with solution that would enable business growth
  • Increase employee productivity
  • Document business processes
  • Make business decisions in real time
  • Reduce time to complete SLAs
Achievements:
  • Entire organization used BPMN to align projects
  • Contract production time reduced 87.5% from 4 to 0.5 days
  • Average SLA completion cut by 95% from 48 to 2 hours
  • 83% of credit release decisions now automated
  • 90% reduction in the amount of Email and Excel work
  • 2.9 new versions of processes implemented per week

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