Bancolombia

59%

increase in efficiency of service time

24 million

transactions per month

515,000

hours freed per year in branches

28%

reduced operational risk

Objectives:

Maintain position as a leading financial institution, setting trends in customer and employee experience
Use Bizagi processes and Live Processes to automate core processes with various degrees of complexity
Deliver intelligent automation with Bizagi and Automation Anywhere RPA
Use Bizagi as orchestrator to unite business and identify opportunities for improvement
Use intelligent automation to release employees from repetitive, manual tasks
Reduce risk and increase compliance by automating data-based tasks

Achievements:

Bizagi supports 24 million transactions per month
Over 1,700 processes created and used by 25,000 employees.
Core processes such as acquisition and maintenance were reduced from 3-6 months to approximately four hours
8x less paperwork and email handling through automation
35% of employees' time freed up to focus on analysis
Automation in 700 branches has seen a 59% increase in efficiency of service time
Over 515,000 hours freed per year in branches with front office automation
Reduced operational risk by 28% by automating repetitive and manual tasks
Business efficiency in the form of cost reduction, greater productivity and faster process completion

Bancolombia used Bizagi to help combine their human, robotics, cognitive and analytic capacities to provide a superior customer experience. At the same time this automation can free human talent from repetitive tasks to better meet customer needs and ensure compliance.

Using Bizagi’s standard and Live Processes, the bank created over 1,700 processes and delivered enterprise-wide intelligent automation. Acting as an orchestrator, Bizagi has helped deliver information to accelerate the deployment of RPA and ensure robots are fully- functioning.

"Bizagi provides a lot of knowledge and support… They are interested in helping us move forward using not only their application, but also in combining it with other capabilities such as robotics. "

Jorge Otalvaro

VP of Service Delivery & Operations

Largest bank in Colombia combines Bizagi and RPA to free over 515,000 hours per year in-branch.

Location:

Colombia

Download case study

Banking & Investments

Bancolombia

59%

24 million

515,000

28%

Objectives:

Achievements:

"Bizagi provides a lot of knowledge and support… They are interested in helping us move forward using not only their application, but also in combining it with other capabilities such as robotics. "

Find out how other customers have implemented Bizagi Automation

Company

Platform

Resources

5 million cases processed per year

5 million cases processed per year

5 million cases processed per year

5 million cases processed per year

5 million cases processed per year

Banking & Investments

Bancolombia

59%

24 million

515,000

28%

Objectives:

Achievements:

"Bizagi provides a lot of knowledge and support… They are interested in helping us move forward using not only their application, but also in combining it with other capabilities such as robotics. "

Find out how other customers have implemented Bizagi Automation

Company

Platform

Resources