Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
Increasingly there is an overlap in capabilities between RPA (Robotic Process Automation), BPA (Business Process Automation) and low-code application technologies. This overlap can lead to technical debt once one technology is sidelined for another. It also makes it difficult to understand which offering is the right one for your next project.
Business Operations Automation Technology (BOAT) is a Gartner term defined as ‘a class of software technologies that enables enterprises to automate and orchestrate end-to-end business processes while connecting multiple enterprise systems of record via any applicable integration method.’
BOAT doesn’t include anything the market hasn’t seen before but is a term inclusive of four converging technologies that are used for process optimization: LCAP, BPA, RPA and iPAAS.
LCAP:
A low-code application platform (LCAP) is a development platform that allows non-technical users to build, test and deploy business applications.
BPA:
Business process automation (BPA) involves the automation of complex business processes.
RPA:
Robotic process automation (RPA) uses software bots to complete repetitive, rules-based tasks typically performed by humans.
iPAAS:
Integration platform as a service (iPAAS) is a cloud-based solution used to integrate data from different business systems and applications into one interface.
Modularity
This allows developers to create self-contained components that they can reconfigure and customize to build and adapt solutions to meet different user requirements without disrupting existing processes.
Discovery and insight
Analytics capabilities such as process mining allow organizations to capture data and analyze business processes to evaluate process performance, supporting data-driven process optimization efforts.
Enterprise connectivity
Orchestration is about connecting the people, processes, AI, systems, data and bots that support the business.
Embedded AI
Harnessing AI capabilities such as AI assistants and AI Agents allows businesses to enhance data processing capabilities and automate complex tasks.
There’s no denying that automation alone can deliver significant business value to an organization. Automating individual tasks helps businesses save money and put people’s time to better use. But orchestration delivers wider benefits by creating end-to-end visibility and control across entire enterprise operations. It eliminates siloed automation efforts and reduces the strain placed on IT from having to manage multiple tools with overlapping capabilities.
DHL Group wanted to increase connectivity across their worldwide operations to maximize the potential of RPA bots and improve internal and external user experiences. By orchestrating its tech stack using Bizagi, the logistics company achieved end-to-end automation of 24 processes, saving 350 FTEs per year.
In a recent webinar introducing the concept of BOAT, Gartner analyst Saikat Ray said ‘that the future of automation is autonomous and intelligent’. And we are already seeing AI-driven automation take a stronghold in the industry as businesses continue to incorporate AI Agents and AI workers into their processes to enhance human productivity.
Bizagi’s low-code platform coordinates multiple automated workflows, ensuring seamless integration across systems, departments, and applications. Want to know more about what our platform can do? Visit our demo library.
