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Colombian government ministry automates water services subsidy process in just 10 days to support over 2 million residents in rural areas
rural water service providers trained
implementation time in 10 days
residents in rural areas benefited
The Colombian government needed to launch an unprecedented initiative to support rural families who were economically affected by COVID-19. The aim was to provide a subsidy to allow rural sectors of the country to pay for water services.
Given the state of emergency posed by the pandemic, the subsidy needed to be rolled out as quickly as possible, supported by digitization and process automation for the application, approval and authorization of the payments to the water service provider. This solution was deployed in a record time of 10 days and will benefit more than 2 million inhabitants in rural areas.
Jonathan Malagón González
Minister of Housing, City and Territory of Colombia
Location:
Colombia
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