What is Business Process Simulation?


Business Process Simulation is a tool used following the design or redesign of a process to analyze the efficiency of the process prior to implementation. Testing the process in a real-world scenario allows organizations to determine the impact of the process without disrupting day-to-day business operations and fosters better decision making and continuous improvement.

Simulating business processes is a great way to build an Agile Foundation in an organization. It provides the flexibility and the knowledge of processes required to evolve current processes into “to be” scenarios lowering costs and preserving resources. 

What are the benefits of business process simulation?

Low risk and low-cost method of testing business process models in real world scenarios

Helps identify and eliminate bottlenecks disrupting processes

Ensures that the resources needed to complete processes are allocated effectively

Helps organizations make better informed decisions

Answers all ‘what if’ questions when optimizing a process

Provides information to support ROI on different proposals

Multiple scenarios execution allows business analysts to determine the best alternative to use

How does Bizagi’s business process simulation software work?

Bizagi Simulation follows BPSim (Business Process Simulation) standard and allows you to analyze 4 levels of a business process:

Process validation

Process validation

This first step in the simulation allows you to check that the routing, gateways, and decision probabilities of the process model work as anticipated, ensuring that every single case is completed successfully. 

Process validation

Time analysis

Uses the frequency and duration of activities to calculate end-to-end processing time under set conditions and provides information on the number of requests that can be completed in a given timeframe. 

Process validation

Resource analysis

Allows you to show the fixed and variable costs associated with each resource required to complete the process and the potential effect of changes in resource availability on process performance. This view helps identify bottlenecks, under or over utilized resources and possible gaps in the process that need to be addressed.

Process validation

Calendar analysis

Introduces time constraints that may affect real-life performance of the process e.g. weekends. Defining the availability of resources for each calendar provides information on resource utilization, costs and any delays to the process during particular time periods.


What if analysis

What if analysis allows you to create multiple scenarios and perform a real-world analysis of your processes to evaluate how strategic, tactical or operational changes may impact the business. For example, you could test how an increase in human resources or the introduction of bots would affect processing time.

Following this analysis, you will be able to see which scenario gives you the best output and which option to implement.