What is business process modeling?

Business process modeling is a technique used to document, design and optimize business processes. Process models provide a visual representation of the stages and flow of a process that is easily understood by technical and non-technical stakeholders and helps organizations communicate official processes, improve operations and plan business process automation projects.

What are the benefits of business process modeling?


Identifying areas for improvement within processes leads to increased productivity.


Mapping processes allows organizations to identify differences across departments and implement best practice throughout the organization.


Process modeling supports continuous improvement allowing organizations to keep up with change.

The BPMN Process Modeling Technique

Business process modeling notation (BPMN) is a popular standard graphical notation for end-to-end process modeling that provides consistency and ensures process understanding among stakeholders across and between organizations.

BPMN diagrams use basic symbols to visualize business processes, each of which can be categorized into one of four groups: flow objects (events, activities, and gateways), connecting objects (sequence flows, message flows, and associations), swimlanes (pools and lanes), and artifacts (data objects, groups and annotations).

Download our BPMN quick reference guide to learn more about the BPMN process modeling standard.

Why choose Bizagi for business process modeling?

Easy to use interface

Bizagi's de facto standard drag & drop process modeling environment makes mapping processes simple with no need for technical knowledge.

Always free

You can download Bizagi Modeler and start building process models at no cost.

Learning resources

Our range of learning courses and certifications help you get the most out of Bizagi to optimize processes within your organization.

Bizagi Modeler is very intuitive, and the visual display of the process maps is fantastic. The initial setup was simple, online resources are very helpful and customer service is excellent... the ability to share the process models has encouraged us to build a larger system. I highly recommend process modeling with Bizagi BPMS; it is exceptionally comprehensive, not to mention free."

Justin Smart

COO, Trilogy Funds

Top 5 Business Process Modeling Tips from Bizagi’s Process Professor

1. Use the BPMN standard correctly
The purpose of business process modeling notation is to provide users with a standardized view of the process. Using the right symbols is key to audience understanding. 

2. Keep a logical and clear sequence in your diagrams
Process models should make it easy for your audience to understand the process flow and the relationships between the different steps within the process. 

3. Define a naming convention for your process models
Ensuring governance around the labelling of processes, activities, events, and gateways provides consistency for those creating and interpreting process models. 

4. Keep your processes as simple as possible
Reducing the number of redundant tasks or group activities in sub-processes makes them easier for your audience to follow. 

5. Follow best practice to organize and classify your processes
Using business process frameworks like APQC allows you to benchmark your process models.

You may also be interested in


3 Bizagi Features to Boost Your Process Optimization Strategy

Discover how Bizagi can help you go beyond increasing productivity and cutting costs to keep your business operations agile and create competitive advantage.

CREATOR: gd-jpeg v1.0 (using IJG JPEG v80), quality = 82

Customer Success Stories

Find out how organizations in financial services, the public sector, manufacturing and healthcare have used Bizagi to optimize their processes.


Bizagi Studio

Turn your process models into low-code enterprise applications in Bizagi Studio.