4 Steps to Ensure Proper Citizen Developer Governance

We’re seeing an increase in citizen development. Here’s why.  

As demands on IT departments increase, teams are relying more and more on citizen developers: team members that aren’t developers by trade but contribute to building apps, sites, or other digital products.  

The IT department plays a guiding role—recommending tools and supporting decision-making—but the labor is dispersed to lighten the load and allow the core IT team to focus on more technically nuanced parts of the projects. As these citizen developers step up to support development initiatives, their governance is the process that helps you manage quality control and make sure that they are supported with their tasks.  


Why is governing citizen development important? 

Lack of visibility into citizen developers’ application development efforts can result in the creation of apps that are trying to solve a problem that is already solved (or in the process of being solved). This wastes time and resources and creates yet more apps to manage. This disconnect can also lead to apps that don’t fully meet business requirements and result in IT having to do a lot of work to fix them or start from scratch to create something more suitable. Citizen developers may also not be fully aware of or follow security protocols opening applications and the organization up to attacks.  


What can improved citizen developer governance do for your company?  

This co-productive approach helps knit teams together over shared goals by bridging the 'we'll call you' divide between most business teams and their IT counterparts. Citizen developer governance ensures that those who have been enlisted to build technical solutions like applications are able to do so while creating a consistent user experience with best-practice functionality and security. By putting the business team in the co-pilot seat to developers, you can harness their direct experience with clients and business needs and create solutions that streamline your company at large.    


 How to govern the citizen development initiative in your organization 

1. Create fusion teams 

By bringing business and IT together in fusion teams, your company can speed up delivery processes to increase the rate at which you see value. The shared accountability of business and technology outcomes between the two divisions can result in increased commitment to product success.  

2. Establish user profiles 

Empower people with different levels of technical skills by letting them work on a platform that is customized to their proficiency. In a fusion team, IT wizards are going to use different tools than business experts: low-code solutions are more appropriate for business expert profiles. Custom user profiles let each team member work to their skill level and produce a product that is useful on all sides. 

3. Train citizen developers on platform  

Your business experts may not start out code-savvy, but with on-platform options for upskilling, they can discover and develop the tools and capabilities they need. This way, they can realize their idea without your needing to invest in third-party instructional platforms.  

4. Check apps for functionality and security requirements  

As the team develops their digital products, checking each one meets the standard for functionality and security is a must. Only by putting out products your end users can trust will the vision of a fusion team be sustainable and trustworthy both inside and outside your company.  


What to expect from a well-governed citizen developer program  

Gartner estimates that by 2024, 40% of internal technology products will be built by those who are not full-time technical professionals. When your citizen developer governance process runs smoothly, you’ll see the benefits of an intuitive program that capitalizes on the ideas business experts can bring to the table.  


See how you can combine the strengths of both sides of your team and ensure the products your citizen developers deliver are top-notch with Bizagi’s Low-Code Solution

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