Bizagi Studio for Citizen Developers: Accelerate Automation with Fusion Teams

This blog is a recap of April's live Ask the Process Professor session: Bizagi Spring 2022 – Bizagi Studio for Citizen Developers

March 24th 2022: a milestone date. Bizagi entered a new era as we launched our trailblazing cloud-only release of our Low-Code Process Automation Platform. Bizagi Spring 2022 is here and marks the beginning of a fantastic new journey for us and all our users.

Bizagi’s first cloud-only version means development, test, and production environments will now run entirely on the cloud. One of the most significant changes is that the development environment now relies entirely on our Studio Cloud Services (SCS). We understand the importance of offering our customers a flexible, agile, and intuitive development environment, and that is why we see SCS as our future.

The new SCS installer allows you to set up your application without technical requirements. You don’t need to configure your application server or your database; you simply log in to your subscription and access your Bizagi project. 


Citizen Developers are calling the shots on low-code platforms

One of our main objectives in the Spring 2022 version of Bizagi is to be a Low-Code Process Automation Platform that is intuitive for everyone. The Citizen Developer Revolution has already started, and the importance of supporting this new way of working is becoming clear to organizations around the world. Citizen Developers can now influence purchasing decisions within their companies.

During research in 2021, Gartner identified that Citizen Developers, specifically Business Technologists, were decision-makers, part of a decision team, or part of an evaluation team for at least one tool purchase in 94% of cases  
Additionally, Gartner estimates that by 2024, 40% of internal technology products will be built by those who are not full-time technical professionals.  This highlights the importance and growing influence of Citizen Developers within companies, from the buying and selection of new technologies through to the implementation of processes. 


The spectrum of Citizen Developers

We understand that not all Citizen Developers are the same: each one has their own specific characteristics and needs, depending on their technical experience, role within the business, and the projects that they’re working on. This is why we’ve created our platform to offer each Citizen Developer a variety of features so that they can do their job as quickly and efficiently as possible. There are four different types of Citizen Developers across the spectrum:

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- Citizen Developer (End User): This is the first level of Citizen Development. Our end users usually need to work on different systems daily and copy information from one system to another. Their technical background is likely not to be really strong. If we want them to be part of process automation initiatives, you need to provide them with no-code, flexible, agile, and easy-to-use tools to automate simple workflows. 

- Citizen Developer (Power User): The next level of Citizen Developers are business users with a lot of experience in their processes and good knowledge of how data is stored in different systems. Even though they don’t have excellent technical skills, they feel pretty comfortable performing some specialized tasks, such as extracting and consolidating data from different systems for an audit. For these Citizen Developers, you need to provide tools that allow them to go one step further and utilize their knowledge with low-code tools to automate workgroup or even departmental applications. 

- Business Technologist: IT personnel make up the third level. They are the developers of your organization with substantial technical and programming backgrounds who are in charge of the development of large departmental and enterprise applications. These Citizen Developers need access to all tools (no-code, low-code, and pro-code) as they have the knowledge to use them in the best way possible. 

- Citizen Specialist: In many cases, these people do not even know they are Citizen Developers. These users already have a great detail of expertise in some specific task or technology. For example, when you need to generate data for a report create a new Excel Macro, or build a beautiful dashboard, they are the ones you go to. 


Fusion Teams: Bridging the gap between Business and IT

One of the new features included in Bizagi Spring 2022 is inspired by the importance of the full spectrum of Citizen Developers. It’s our objective to be an intuitive platform for everyone, and accelerate automation by enabling continuous and active collaboration between Business and IT with the concept of Fusion Teams. 

A Fusion Team allows Citizen Developers (Power Users) and Business Technologists (Developers) to work together to produce workgroup and departmental applications in a much faster way using SCS. 

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The new feature consists of two profiles in Studio Cloud Services. 

- Citizen Developer (Power User): This profile presents no-code and low-code features in Bizagi. When a user with a Power User role signs in to a SCS subscription, Bizagi Studio reconfigures itself to display only the required controls and options. They will just work in the wizard view, without any integration or technical configuration option. The idea is that Power Users can work on creating process diagrams, forms, basic business rules, and performers. When they require any integration, modifications of the data model, or complex business rules, they can request help from developers in their organization.  

PP - Bizagi Stuido Wizard view.png

-  Developer (Business Technologist): This profile presents all features: no-code, low-code, and pro code.  When a user with a Developer role signs in to a Studio Cloud Services subscription, Bizagi Studio will present all features with no restrictions. These users will have expert, wizard and even the experience view available. Wizard view acts as a shared space and language for communication with the Power Users, enabling the Fusion Teams. Every time integrations or complex business rules are required, Developers can help Power Users with the creation and configuration and then pass the responsibility back to Power Users. 

PP - Bizagi Stuido Citizen Developers.png
The new feature empowers Citizen Developers to understand their importance in the new world. It identifies individuals’ needs and requirements, and enables an environment where constant collaboration and continuous communication are possible for Fusion Teams!


Hear more from me, the Process Professor

If you’d like to hear more about Bizagi’s new version, accelerate your automation with Fusion Teams, and how Power Users and Developers can work together, catch up with my Process Professor session now.

If you want to learn more about Creating Process Applications by Power Users, our Training team has created an excellent free training course with videos, lectures, quizzes, and demos to understand how you can use this new feature to accelerate automation with Fusion Teams. 

And don’t forget to sign up for the next Process Professor session.

Every month I take a deep dive into one of Bizagi’s critical features in a live session, including a short demo, and answer any questions you have about the Bizagi platform.