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The renowned casino chain digitized manual activities of the credit approval for patrons to ensure that loans administered in the casino met regulatory guidelines.
Synopsis
The 5-star hotel chain had the ability to administer loans to patrons on its casino floor to enable them to keep playing for longer. But short-term loans at a high volume require intense scrutiny to ensure regulatory compliance.

Multiple external systems were required to retrieve and update information manually and the credit approval process lacked a mechanism to manage and track the process end-to-end.

Bizagi and their partner Nividous worked together to build a solution that automated all key components of the process and provided real-time integration between the systems, generating single click reports and security checks that were mapped within the process.
Objectives:
  • Automate the complex manual approval process
  • Create structured process to adhere with security audits prior to credit approval
  • Connect discrete systems to eliminate manual errors and accelerate process
  • Provide status visibility of each patron’s credit requests
  • Enable reporting and analytics to present data related to credit requests
  • Eliminate information leakage from manual handoffs
Achievements:
  • Improved process quality and visibility due to seamless integration with external systems
  • Due diligence was ensured as per regulatory guidelines prior to credit approvals
  • Security audit checks were mapped within the process
  • Quicker turnaround time due to easy navigation across approval statuses
  • Accurate credit request status with real-time updates of utilization of credit
  • Enhanced data accuracy with automated handover process during shifts

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