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Asian credit provider uses digital process automation to approve credit release decision in 30 minutes and issue ready-to-use credit cards in-branch.
to provide new customer with a credit card
to capture new customer information
Financial company ACSA was looking to speed up its credit card application process, which was taking over two weeks from the moment that customers filled out a paper form in-branch until they had their credit limit set and new card sent to them to use.
Automating the credit card application process has reduced the time that it takes to approve credit limits to under 30 minutes from completing application through to physical credit card in the hands of the customer. ACSA has combined this with on-site embossing machines so customers can get their new credit cards, ready to use, on-the-spot.
Tony Fung
CIO
Standort:
Hong Kong SAR China
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