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Bancolombia transformed its operations using Bizagi to empower employees, while RPA released them from repetitive tasks, freeing over 515,00 hours per year in branches.
About Bancolombia
Bancolombia is the largest commercial bank in Colombia, with over 10 million customers across 10 countries in Central and South America.
ManpowerGroup
Bizagi provides a lot of knowledge and support… They are interested in helping us move forward using not only their application, but also in combining it with other capabilities such as robotics. Jorge Otalvaro, VP of Service Delivery & Operations
Synopsis
Bancolombia used Bizagi to help create a virtual workforce combining human, robotics, cognitive and analytic capacities to provide a superior customer experience. At the same time this automation can free human talent from repetitive tasks so can be more productive and better meet customer needs.

They have achieved this with using Bizagi live processes for incremental changes to new and existing products. This new, well-defined process architecture, managed through a Center of Excellence, has then allowed them to roll out RPA and intelligent automation technologies, supporting 140 processes. This is helped branches see a 59% increase in efficiency of service time.
Objectives:
  • Find a solution to automate core processes with various degrees of complexity
  • Identify hidden bottlenecks and opportunities for improvement
  • Quickly replicate workflows
  • Use automation to release employees from repetitive tasks
  • Reduce risk and increase compliance by automating data-based tasks
  • Create a Center of Excellence to oversee deployment and ensure operational efficiency
Achievements:
  • Core processes such as acquisition and maintenance were reduced from 3-6 months to approximately 4 hours using Live Processes
  • Over 1,700 process and 24 complex processes created
  • 316 functioning RPA bots support 140 processes
  • Automation in 639 branches has seen a 59% increase in efficiency of service time
  • Over 515,000 hours freed per year in branches with front office automation
  • Reduced operational risk by 28% by automating repetitive and manual tasks
  • Business efficiency in the form of cost reduction, greater productivity and faster process completion
  • Process management in real time to verify workloads
  • Live processes gave users autonomy to thousands of employees build their own workflows

                       Hallo Bizagi

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