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About Bancolombia
Bancolombia is the largest commercial bank in Colombia, with over 10 million customers across 10 countries in Central and South America.
ManpowerGroup
Bizagi substantially reduced the time cycle of the processes… which allows us to fulfil customer service expectations
Synopsis
Bancolombia’s goal is to be the leading trend-setting financial group, generating a superior experience for its customers. To achieve this, they put Organizational Excellence in place and automated processes in their day to day operations so they could quickly implement new applications and meet customers’ needs.
Objectives:
  • Find a solution to automate core processes with various degrees of complexity
  • Identify hidden bottlenecks and opportunities for improvement
  • Quickly replicate workflows
  • Develop flows for complex processes to develop business rules
  • Construction of interfaces
Achievements:
  • Core processes such as acquisition and maintenance were reduced from 3-6 months to approximately 4 hours using Live Processes
  • 13,000 live processes created in 2.5 years
  • Process management in real time to verify workloads
  • Live processes gave users autonomy to build their own workflows

                       Hallo Bizagi

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