• Banco Popular
  • KUNDE:
  • Banco Popular
  • Banken
  • Spain


weeks to deploy first processes


users, one in every branch of the bank

The economic downturn left banks such as Banco Popular with a burning problem: how to dispose of toxic assets quickly and legally - while also delivering a fair deal for homeowners.

Entrusting Bizagi and EY with real estate assets worth €12,000m, Banco Popular developed a series of high-energy process initiatives. In 24 weeks, Bizagi created a total of four processes that together allow the bank to buy, approve, sell and instigate judicial proceedings for its entire property portfolio.

Initially, we only planned for 50 users for one process. Today, there are 400 users using all five processes – Bizagi is going viral, with one user in every branch."


  • Remove toxic assets through strong process automation
  •  Define process for repayment of debt to the bank (Buy)
  •  Implement process to complete the buying transaction (Approve)
  •  Both processes to be delivered in six weeks during holiday period
  •  Work with EY to embed due diligence and knowledge transfer


  •  Two processes delivered in six weeks with only two full-time staff
  •  400 users; one user in every branch of the bank
  •  Additional judicial and sell processes delivered in 18 weeks
  •  All sub-processes highly complex; involving many third parties (lawyers, tax authorities, police)
  •  Robust supplier management achieved through strict KPIs