• Multinationales Luft-, Raumfahrt- und Verteidigungsunternehmen
  • KUNDE:
  • Multinationales Luft-, Raumfahrt- und Verteidigungsunternehmen
  • Herstellung & Einzelhandel
  • United Kingdom


faster spare parts order process


parts automatically validated in 5 minutes


reduction in employee manual effort

A multinational aerospace and defense company was looking to overhaul the manual inefficiencies in their lean core business processes for their Military Air and Information divisions. They began with a pilot project for the Spares Order Process Automation before a project to replace legacy business systems.

As part of the business transformation project, Bizagi enabled legacy applications to pass and receive information from the ERP system to over 150 interfaces. This enhances the functionality of the system, providing an authorization layer, and eliminating manual tasks so individuals can spend more time applying their knowledge and adding value to the business. The new way of working will give them the flexibility to adapt as external regulatory requirements change.

We can’t make planes without Bizagi."


  • Automate spares order process as pilot program – which took an average of 4 hours to check 20 parts
  • Free up time of employees who have to manually enter data into 3 systems
  • Transform complex underlying application architecture
  • Transform core operational capabilities across procurement, finance, manufacturing & logistics
  • Create single system of record for easy audit
  • Reduce duplicate case issues to improve system performance


  • Spare parts order now 720x faster with 300 parts automatically validated in 5 minutes
  • Overall manual effort reduced 2.5x with employees now focused on engineering and pricing validations
  • Ability to react quicker, be more cost effective and reduce overheads
  • Single source of information provides more accurate decision making and audit compliance
  • 50% of case types identified as duplicates or never used were removed to improve system performance
  • 220,000 cases created a week in Bizagi