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SCOR transforms UK claims process end-to-end in just 6 weeks with automation increasing admin efficiency by 80%
increased efficiency across admin
for visible results of use
from design to deployment
During the COVID 19 pandemic, SCOR’s claims team were forced to work from home. One of their key processes, claims assessment had previously been entirely manual and paper-based, which was no longer viable while working from home. They needed to quickly digitize the process to carry on working efficiently and keep customers satisfied.
The initiative was completed, entirely remotely, from design through to deployment in just six weeks. The process is now fully digitized, with the team seeing 80% increased efficiencies across all administrative tasks within the first three months of use. Following the UK team’s success, SCOR’s claims process is now being digitized globally across nine different macro-markets.
Mata Veleta,
Head of Operational Agility
Global insurer transformed UK claims process in just six weeks with automation increasing efficiency by 80% across admin tasks.
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