BNP Paribas Cardif Japan transforms their B2B insurance claims process to ensure compliance and delight customers

Part of the eighth largest bank in the world, BNP Paribas Cardif Japan are beginning their process automation journey with the claims process – a vital point in their mortgage insurance. They have deployed a workflow solution to simplify the process, then automated the validation, assessment and ultimately the approval of a claim.

Using Bizagi they were able to reduce the time it took developers to produce new releases from up to four weeks to just 10 minutes on average. The automation of manual tasks such as data entry, Excel calculations and email communications has freed up 15 employees, allowing them to be placed in other insurance departments. Those still working in claims have also saved two hours per day and can ensure they meet regulation deadlines.