Falabella

Falabella is the largest department store chain in Latin America with 95,000 employees. They needed a way to effectively manage ecommerce operations at falabella.com. The team were seeking a flexible solution that could accelerate their time to market and offer an agile, efficient and orchestrated way of working, as well as a centralized platform for multiple teams to reference as a single point of truth.

Falabella used Bizagi to transform work across marketing, ecommerce and product-launch operations. This included managing the generation of 10,000 graphics and 500,000 web pages, and the automation of ecommerce product publication. The platform provides visibility and traceability, with over 10,000 subprocesses created to ensure a standardized way of working. The team can now confidently make decisions, backed by real data, with less time spent on back-and-forth as all teams now operate from a single source of truth.