Entdecken Sie, wie DHL Group die Konnektivität im gesamten Unternehmen verbessert und mehrere Prozesse durchgängig automatisiert hat
reduction in processing time
automated customer letters per month
German eco-energy provider WeMag needed to address significant inefficiencies and a lack of transparency in its EEG workflows to reduce manual work and improve the customer experience. They wanted to use automation to reduce processing time and gain insights into process performance.
By digitizing the entire EEG process with Bizagi’s orchestration platform, the company reduced net processing time by 33% and cut customer handling time by 75%. Bizagi now manages around 300 automated customer letters each month and coordinates key customer interactions, helping to significantly reduce high-priority complaints. With Tableau dashboards embedded into workflows, teams across the business have real-time access to performance data, allowing them to make faster, more informed decisions and manage EEG processes more efficiently.
Grid Customer Support Team
Standort:
Germany
Der führende portugiesische Energieversorger implementiert Prozesse doppelt so schnell und reduziert so Entwicklungszeit und -kosten.
Leading Argentinian oil & gas company documents over 300 processes to ensure compliance and visibility for onsite workers in high-risk scenarios
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