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Digital Platform Transforms Operations for Innovative Staffing Firm.
About ManpowerGroup
This transformation project is a fantastic example of how modeldriven process automation can help to improve collaboration, support business growth and make teams more productive by automating non-value tasks.
Bizagi has become a philosophy – not just a system – which binds business and IT together in effective collaboration. Rui Dinis, Director of Finance & Administration, ManpowerGroup Portugal
Best practice:
  • Use a platform to deliver solutions faster
  • Focus on improving IT/business collaboration
  • Aim to deliver small wins on a daily basis
  • Use agile development methodologies to drive continous improvement
ManpowerGroup is one of the largest staffing firms in the world, working with 400,000 clients and placing 600,000 people into new jobs every day.

After rapid expansion of the business, they replaced the patchwork IT infrastructure with a DPA system that automated processes and reduced administration effort by 90%.
  • Unite the business, currently working in siloed approach
  • Replace patchwork IT system with solution that would enable business growth
  • Increase employee productivity
  • Document business processes
  • Make business decisions in real time
  • Reduce time to complete SLAs
  • Entire organization used BPMN to align projects
  • Contract production time reduced 87.5% from 4 to 0.5 days
  • Average SLA completion cut by 95% from 48 to 2 hours
  • 83% of credit release decisions now automated
  • 90% reduction in the amount of Email and Excel work
  • 2.9 new versions of processes implemented per week

                       Hallo Bizagi

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