Coronation Fund Managers

Coronation Fund Managers, a South Africa-based global asset management company, has two core objectives: long-term investment performance and excellence in client service. For the development team, this means creating an integrated and efficient environment to run their services on.  

The team looked to drive operational efficiency to improve the speed of business processes, with less exception management and improve compliance to mitigate risks.  

Using Bizagi, Coronation transformed manual, fragmented workflows into automated, streamlined processes that ensure accuracy, compliance, and speed. They began by mapping and standardizing processes to optimize efficiency and ensure compliance, before automating the workflows to achieve efficiency and minimize manual intervention, which reduced errors and improved turnaround times.  From client onboarding to research invoicing, Bizagi enabled the firm to maintain high standards in compliance and client service while handling increasing volumes and complexity as the business grew.