Global facilities management maintenance services company OCS Group, who have 85,000 employees globally, were looking to better manage their HR processes.

Given the nature of their industry with a high volume of short-term contracts for cleaning and security roles, high turnover is often a challenge. With an average of 700 new starters and leavers per month in their UK business alone, automating the manual process would represent significant operational improvement for their 18,000 employees in the UK.

Their in-house Bizagi developer team has delivered the first of several HR processes, using Bizagi Automation Services to reduce the time it takes to create a new employee ID from an average of two weeks down to just 24 hours.

This enables staff to be paid immediately, which has made OCS more favourable to candidates over competitor groups. Automating the process has increased the accuracy of data entry and efficiency for staff. A multi-form process that used to take up to three days can now be completed in as little as five minutes with a single upload.