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SCOR transforms UK claims process end-to-end in just 6 weeks with automation increasing admin efficiency by 80%
80%
increased efficiency across admin
3 months
for visible results of use
6
weeks from design to deployment
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During the COVID 19 pandemic, SCOR’s claims team were forced to work from home. One of their key processes, claims assessment had previously been entirely manual and paper-based, which was no longer viable while working from home. They needed to quickly digitize the process to carry on working efficiently and keep customers satisfied.
The initiative was completed, entirely remotely, from design through to deployment in just six weeks. The process is now fully digitized, with the team seeing 80% increased efficiencies across all administrative tasks within the first three months of use. Following the UK team’s success, SCOR’s claims process is now being digitized globally across nine different macro-markets.
“We initiated our first project with Bizagi in the middle of COVID-19… we managed to go live in six weeks, entirely remotely. Nobody actually met in-person throughout the design, construction and roll out of this project. We are now fully digital.”
Mata Veleta,
Head of Operational Agility
Italian insurance provider A&A uses Bizagi as an orchestrator, delivering real-time process transparency for insurance claims, and integrating with Dynamis 365, Sharepoint, SMS, RPA and more.
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