Discover how DHL Group increased connectivity across the enterprise and automated multiple processes end-to-end
automation ratio of Duty Billing Process
global users
cases processed per year
work automated annually
The DHL Group’s slogan is ‘Connecting People, Improving Lives’. The global logistics company used Bizagi to further connectivity within its operations, acting as an orchestrator of its tech stack and enabling end-to-end automation of 24 processes, including Duty VAT Billing, Vendor Master Data Management, Global Procurement Help Desk, and more.
The Bizagi platform was deployed globally by its Global Business Services (GBS) team across the DHL Group in 17 languages. The objectives are to integrate and optimize business operations, processing over 5 million cases per year. In the Duty VAT Billing process, Bizagi works alongside Oracle, UiPath and ABBYY, providing digital process automation to enable end-to-end automation of the process, achieving a 95% automation ratio. Bizagi was used to create a Vendor Master Data Management Portal to improve user experience for employees, customers, and stakeholders. Bizagi eliminated the need for manual intervention by connecting the systems and saved many FTE with end-to-end automation.
Discover how DHL uses Bizagi to efficiently integrate process actors across organizational boundaries into highly automated business processes.
Localidade:
Germany
Empresa multinacional de distribuição automatiza centro de atendimento ao cliente para resolver casos 33% mais rápido.
Fornecedor líder de soluções completas de logística interna desenvolveu um portal de serviços para oferecer uma experiência de atendimento ao cliente de nível superior.
A plataforma de comércio de viagens acelera o tempo de entrega para triplicar a taxa de conclusão de solicitações dos clientes, alcançando um ROI positivo em apenas 2 meses.