Leading Colombian bank re-engineers systems with low-code automation for customer-centricity
One of the largest Colombian banks, Banco de Occidente, underwent a digital transformation journey with three key aims in mind: to optimize productivity and introduce new ways of work to make operations more effective; deliver differentiated solutions for clients, balancing user experience and security; and thirdly, to leverage technological architecture to drive digital transformation.
Bizagi’s low-code platform is helping to reimagine business processes and put customers front of mind, improving the user experience end-to-end by optimizing and automating processes. This has enabled a hybrid approach to offer customers to option to either be assisted online or offline. Banco de Occident have re-engineered their core banking system for both commercial and retail functions and integrated legacy systems to provide end-to-end visibility of their architecture.
Download PDF case study
Discover how Banco de Occidente digitized key banking processes and transformed their technology architecture to create optimized customer experiences while driving productivity and deliver new ways of working.
“For the customer experience, Bizagi is helping us to digitize the end-to-end process and integrate the hybrid processes as we have some customers that are fully digital and others who want to talk to a representative. Bizagi is helping us to integrate both experiences for customers.”
Pedro Villegas,
Chief Information and Operations Officer
Santander Colombia optimized their customer service by automating processes including account opening and credit disbursement.
Fund management company transformed and automated trading, validations and research invoicing.
Largest bank in Dominican Republic automated multiple loan processes and optimized product request approval to be more responsive to customers.
