Social housing corporation helps house people in need two days faster thanks to better quality data and clear prioritization
New vacancy management process optimized renting of 60,000 homes to save €200,000
Now we can retrieve information from systems and display them in an orderly manner with an automatic save based on a step-in workflow, which is therefore less error-prone and contributes to the data quality.
Synopsis
The social housing organization controls rent for around 60,000 affordable homes and due to increasing regulation, processes were becoming increasingly complicated.
They used Bizagi to optimize their renting process - offboarding and subsequent onboarding of tenants into property as well as repairs, maintenance and credit checks. By creating clear workflows, the organization not only improved their data visibility and property management, but also housed people in need an average of two days faster and saved up to €200,000 a year.
Objectives:
Gain deeper insight into the renting process
Improve employee and customer satisfaction
Enable better reporting and data control options
Unite all the parties involved in the rental process
Achievements:
Improved management with clear prioritization and better vacancy management
Sped up time to let on 3,000 properties a year, saving around €200,000
Housed people in need an average of 2 days faster
Increased efficiency and speed of internal communications – mail sent via workflow with clear process agreements
Better data quality and reporting with clear insight into future action points
