This website uses cookies. By continuing to browse the site, you are agreeing to our privacy policy.

Old Mutual cuts in-branch queues 9 times with Bizagi

Webinar: A look into Old Mutual South Africa journey into success. BPM initiative reduced costs and increased long-term value

London, UK, 27 April 2015

Connector-based Integration

How can you improve customer experience, retention and upsell? Can you do all three at once? The answers can be found at PEX Open House on May 12 11:00 AM EST where Old Mutual South Africa (OMSA) will share the secrets to its success.

The free webinar, ‘Making your Customer the Focal Point through Business Process Management’, will explain how the international investment, savings, insurance and banking group harnessed the power of BPM to underpin its Customer & Intermediary Transformation program. In the one hour session, attendees will learn answers to questions such as: How do you empower employees to quickly resolve customer problems? How do you avoid customers being routed around the multiple departments to ensure fast and quality service? In addition to cutting in-branch queuing times, just some of the results achieved through the Bizagi BPM system include:

  • Net Promoter customer satisfaction improved by over 15%.
  • Point of Contact Resolution improved by over 30%.
  • Customer service rep on-boarding time cut down from months to 3 days.

Jolanta Pilecka, Bizagi CMO, commented:

“Customer-centricity rules the agenda in boardrooms the world over, but putting it into practice can prove elusive. This webinar provides an unmissable opportunity to understand how, through a holistic view of products and services, all front-facing businesses can utilize BPM to boost client satisfaction from the very first interaction.”

Sign up today!

To book your place at PEX Open House,CLICK HERE.

Or to learn more about Old Mutual's BPM journey to success, CHECK OUT THE OLD MUTUAL CASE STUDY.

About Bizagi

Bizagi (which stands for business agility) is a privately owned company run by software entrepreneurs who are experts in Business Process Management (BPM). Over 350 global customers have selected Bizagi to model and automate their business processes which results in improved operational efficiencies, shorter time to market and business agility. Our customers gain significant competitive advantage through Bizagi’s freemium model, which allows enterprises to try and test complete processes without financial commitment. Underpinned by agile methodology, customers can expect their first process to be delivered in 7 weeks: a risk-free approach that explains Bizagi’s 100% project success rate.

With global headquarters in the UK, offices in Europe, USA and Latin America, Bizagi is supported by a strong implementation partner network worldwide. For more information, please visit www.bizagi.com.

About Process Excellence Network

The Process Excellence Network is a global community for process professionals, business leaders and executives who want to improve their businesses through process and operational excellence. With a global membership of 98,000+, and a burgeoning global portfolio of live events, webinars, and networking opportunities, our mission is to inspire and inform our members with access to practical advice on business improvement tools, methodologies and technologies in order to achieve their business goals. PEXNetwork.com provides expert commentary and learning resources developed by experienced process professionals and industry insiders. The focus is on peer to peer sharing of what it really takes to harness the power of people, process and technology and improve business operations. Coverage includes Business Process Management (BPM), Lean, Change Management, Operational Excellence, Six Sigma & Quality, Performance Management, Information Technology Trends and Customer Experience.

Media information:

For more information please email marketing@bizagi.com

Bizagi in the news

How retail banking is responding to the age of customer-centricity
Author: Finextra
The responsive bank revolution in the age of customer obsession
Author: Global Banking & Finance Review
Why the financial services industry is struggling with digital transformation
Author: Finance Digest
Do or die: the urgent need for digital transformation
Author: IT Pro Portal
The trials and tribulations of digital transformation
Author: Tech Page One
Global research report shows enterprises trapped in digital transformation gridlock
Author: Tech City News
Why brands are honing the art of frugal innovation
Author: Marketing Week
Businesses falling for traps in digital transformation
Author: IT Pro Portal
Digital transformation poses a strategic challenge for businesses
Author: IT Pro Portal
Global research report shows enterprises trapped in digital transformation gridlock
Author: IT News Online
What shape are digital transformation tools?
Author: Financial Times
Bazinga! Bizagi! -- BPM tools for digital transformation
Author: Computer Weekly
Seguros Universal gana premio a la excelencia en Gestión de Procesos de Negocios 2015
Author: Argentarium
Customer Experience, clave para la sostenibilidad empresarial
Author: La FM Noticias
Multinacional colombiana permitirá acceso en la nube a 500 mil usuarios
Author: CIO Latinoamerica
Integración de Bizagi con SAP
Author: Computerworld
Integración de Bizagi con SAP agiliza procesos en grandes compañías
Author: Canal Informatico
Cinco claves para triunfar en la automatización de procesos empresariales
Author: Empresario Emprendedor
Grandes empresas agilizan procesos claves de negocios gracias a Software de Inteligencia Empresarial
Author: Infoweek
Bizagi allows you to Reduce Costs
Author: Portafolio
Bizagi in the List of Top 100 SAP Providers
Author: CIO Review
Process Alignment – The Core Competencies of Process Excellence
Author: Craig Sharp
AgFirst and Generali win big at Excellence in BPM and Workflow awards 2014
Author: Simon Holloway
Birkbeck College provides an education in effective BPM
Author: Jessica Twentyman
Birkbeck college deploys streamlined BPM to improve its operations
Author: Antony Savvas
Mobility has the potential to redefine processes in any industry: Interview with Bizagi CEO, Gustavo Gomez
Author: Craig Sharp
Bizagi plots U.S. Expansion
Author: Sara Yirrell
UK start-up Bizagi sets up shop in San Francisco
Author: Sam Shead
Think of Bizagi as the CAD/CAM of Process Automation
Author: Xenia Von Wedel
Understanding Bizagi's Freemium Business Model
Author: Simon Holloway
Studio - the hidden Bizagi download
Author: Simon Holloway
Enabling collaboration to achieve faster results
Interview by: David Tran
Strategic Aim of Global Mobility
Author: Joshi Herrmann

Copyright © 2002- - Bizagi | Condições de uso | Política de privacidade | Mapa do site

Bizagi nas redes sociais : linkedin twitter youtube google facebook

Scroll to Top