ManpowerGroup Portugal transforms patchwork IT system with automation to enable business growth
Innovative staffing firm cuts average SLA completion time by 95% and reduces email and Excel work by 90%
About ManpowerGroup
This transformation project is a fantastic example of how model-driven process automation can help to improve collaboration, support business growth and make teams more productive by automating non-value tasks.
Bizagi has become a philosophy – not just a system – which binds business and IT together in effective collaboration.Rui Dinis, Director of Finance & Administration, ManpowerGroup Portugal
Use agile development methodologies to drive continous improvement
Synopsis
ManpowerGroup is one of the largest staffing firms in the world, placing 600,000 people into new jobs every day. After rapid expansion to the business, the Portuguese branch needed to replace their patchwork IT infrastructure and find an agile way to automate business processes.
By putting Bizagi’s DPA at the heart of their operating system, they were able to align projects and create an agile way of working to reduce the time to deliver business critical projects while reducing administration effort by 90%.
Objectives:
Unite the business, currently working in siloed approach
Replace patchwork IT system with solution that would enable business growth
Increase employee productivity
Document business processes
Make business decisions in real time
Reduce time to complete SLAs
Achievements:
Entire Portuguese organization used process automation to align projects
Contract production time was reduced 87.5% from 4 to 0.5 days
Average SLA completion was cut by 95% from 48 to 2 hours
83% of credit release decisions are now automated
90% reduction in the amount of Email and Excel work
