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International shipping company selects Bizagi BPMS to automate complex
management processes... around the clock... around the world.
About Gearbulk

Gearbulk operates the world’s largest fleet of open hatch gantry and job craned vessels. Making thousands of port calls in 70+ countries on five continents, the company prides itself on delivering flexibility and speed, interchanging vessels to meet customers’ fast changing schedules.
"Bizagi's customer service is excellent. They provide detailed, to-the-point answers quickly, and their technical support staff is professional and knowledgeable." Sebastien Doido, Technical Leader, independent consultant for Air France
Best practice:
  • Start with a small process and implement it quickly to gain traction
  • Make a prototype so that users can grasp the benefits of BPM
  • Identify a process with many gaps or that is based on a number of different technologies
  • Involve all key stakeholders in the technology selection
  • KPIs are crucial to continuous improvement, so create them carefully
  • Consider involving external help in the process definition
Synopsis
Gearbulk has complex and demanding management processes in areas including disbursements, contracts and approvals. As such, it required a specialized workflow engine to automate and streamline the flow of information across its internal and external systems.

Impressed by Bizagi’s low-code modeling capabilities, Gearbulk chose the Bizagi platform over 5 leading competitor BPMS. Acting as an automation engine, Bizagi’s process orchestration layer will become the integral infrastructure component within the company.
Objectives:
  • Improve delivery time and responsiveness for complex IT architectures involving many technical products
  • Implement case management and gain global control of project statuses and changes
  • Improve data quality & compliance by decreasing reliance on manual methods
  • Provide accurate, timely task status information through central access to information
  • Develop a flexible BPM solution with the ability to fine-tune processes over time
  • Increase efficiency by reducing cycle time for IT provisioning
  • Eliminate user error through the use of standardized technical rules e.g. naming conventions
Achievements:
  • Delivery time for critical IT environment/resources provisioning cycle – reduced by 50%
  • User compliance for naming conventions – 100% improved
  • Seamless integration with existing systems and applications
  • Instant, real time self-service status updates
  • First process delivered in 12 weeks, including training
  • Roll-out of subsequent versions through flexible iterative approach – 2 weeks
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