Prose-Chile implemented a centralized tracking system,
increasing vehicle recovery rates by 17%
About Prose-Chile
Prose-Chile is an association
that consists of 11 main insurance companies in Chile. The project goal was to optimize and streamline tasks related to vehicle-theft claims and recovery. Prose-Chile chose Bizagi BPM software for its accessibility, ease of use and extensive experience in the insurance industry.
Prose-Chile
We have gained the trust of the insurance companies; Prose-Chile can effectively track theft, thanks to process automation, improved workflows and integration of people and systems. Kateryn Navarro Poblete, Systems & Processes, Prose-Chile
Best practice:
  • Ensure prospective vendors can provide a working Proof of Concept
  • Involve key members of all departments that need BPM and process automation
  • Consider hiring a local consultant to speed up the delivery stage
  • Utilize SOA layer to enable simple and cost-effective integration
  • Design, develop and deliver the BPM project in clearly defined phases
  • Focus on key processes and only add new ones when fully tested
Synopsis
Prose-Chile enlisted Bizagi to help deal with one of Chile’s most prominent issues: the sustained increase in the rate of uninsured stolen vehicles.

Combining a centralized data repository, strong process automation, improved workflow and integration to the country’s Civil Registry, Chile’s 11 major insurers can now effectively search, discover and recover vehicles in ways never seen before.
Objectives:
  • Automate the end-to-end process for vehicle claims and monitoring
  • Create a single, accessible repository for all claims-related information
  • Provide on-demand metrics for frequently stolen makes and models
  • Replace manual processes with a streamlined, electronic administration
  • Integrate with the Chilean Civil Registry to validate plate information
  • Instigate automated search procedures for all eligible vehicles
Achievements:
  • BPM system used by 90% of the Chilean insurance industry
  • 17% increase in the rate of vehicle recovery
  • Over one million records centralized and made accessible via the internet
  • Automated reports provide information about most stolen makes/models
  • Chilean Police automatically receive reports of vehicle theft
  • Better quality information and decrease in claims handling errors
  • Reduction of fraud in double or even triple pay-outs
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