The provider accelerates administration processes, improves student services
and achieves Operational Excellence
and achieves Operational Excellence
About Birkbeck
London’s only specialist
provider of evening higher education, attracting students who are looking to re-skill and change career. Its Operational Excellence program is a landmark project designed to empower employees to carry out their own small process initiatives as well as pave the way for large-scale process improvement.
provider of evening higher education, attracting students who are looking to re-skill and change career. Its Operational Excellence program is a landmark project designed to empower employees to carry out their own small process initiatives as well as pave the way for large-scale process improvement.
Process Modeler has gone viral; and this is only possible because Bizagi BPMS is so easy to use.
James Smith, Head of Systems & Process Improvement, Birkbeck University of London
Best practice:
- Involve all business owners in the BPM technology selection
- Enlist support from external facilitator to define the first processes
- Map processes, define workflows and share tasks with the business team
- Promote and share your aims for Operational Excellence
- Support and mentor colleagues’ process modeling efforts
- Recognise that BPM does not reside in IT but should be a shared business tool
Synopsis
Birkbeck, University of London, embarked on BPM as part of its Operational Excellence program, designed to improve process efficiency and deliver better value for money in a fluctuating HE environment.
As a result, the university tightened a process to ensure the timely application of student loans and sped up its Student Status Amendment Program by 90%.
As a result, the university tightened a process to ensure the timely application of student loans and sped up its Student Status Amendment Program by 90%.
Objectives:
- Increase process efficiency for students choosing to change their course of study
- Improve timeliness of applications for student loans
- Implement an Operational Excellence Program through BPM
- Reduce data complexity, duplication and errors
- Model and automate the Student Status Amendment (SSA) process
- Interact with multiple systems (e.g. Oracle APEX, Student Loan Company)
Achievements:
- Student Status Amendment process 90% faster with Bizagi BPM software
- Proportion of student debt resulting from ‘Promise to Apply’ is down 16%
- 3 processes deployed in under 12 months
- "Fastfix" initiative to empower staff to instigate their own small scale process improvements is operational
- "My Birkbeck Profile" portal enables students to action their request online
- Accessible to 30,000 students; average 3,000 cases closed per year
500+ clientes globais escolheram o Bizagi para transformar seus negócios.
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