Leading document services provider streamlines order management to speed up new business

The process simplifications between CRM and order management saw 60% improvement in average order handling time as well as automated warranty renewals.

Synopsis

The leading document services provider has a large volume of orders and was using discrete legacy systems requiring significant manual efforts. They required an automated approval workflow for its order processing and warranty renewals.

Together with Nividous, Bizagi delivered a comprehensive order management solution used to manage the end-to-end operations. Purchase and sales order processing, vendor payments, pre-ordering, product delivery and warranty renewals with auto-reminders are now all automated within the same interface, with order handling times processed up to 60% faster.

Objectives:

Identify and monitor unprocessed orders and issues related to them
Connect multiple systems to reduce inconsistencies in data
Optimize labor-intensive, error-prone reporting and analytics tasks
Automate warranty renewal process
End-to-end management of operations related to order management and product warranty renewals

Achievements:

End-to-end process visibility to speed up order fulfilment and warranty renewals
Up to 60% improvement in average order handling time
Process simplification between CRM and order management
Enhanced data accuracy and consistency
Seamless integration between discrete systems via standardized business processes
Timely and comprehensive analytics reports
Enterprise-wide solution rolled out within 32 weeks

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Leading document services provider streamlines order management to speed up new business

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