MIF Selects Bizagi as Digital Platform to Automate Core Insurance Processes
London, UK – 12th April, 2019 — Bizagi, a leader in Digital Process Automation software, today announced that MIF (Mutuelle d’Ivry la Fraternelle) has selected Bizagi as their digital platform to automate core internal processes and drive digital transformation.
Together with Paris-based system integrator, StoryShaper, Bizagi will help the insurer to automate their business processes, with a strong focus on improving traceability and customer satisfaction. As a local partner, StoryShaper will be responsible for scoping and delivering the solution.
The project with see Bizagi deployed for orchestration and automation across six core insurance processes, including subscription, payments and surrenders.
A key goal for MIF is to integrate Bizagi with their legacy systems and connect to one single platform to provide staff with a 360 degree view of all customer data.
As a mutual life insurer (200,000 customers and 4.4 billion € assets under management) with no intermediary, the MIF offers simple, accessible and effective savings and provident products to support its members at every stage of their life and make them actors in their savings. The MIF offers returns above the market average (2.35% in 2018 and 2.70% in 2017) and one of the lowest management fees in the market, thanks to:
- A distribution model without intermediaries (no intermediation cost)
- A mutualist structure without shareholders to remunerate
- Internal, responsive and efficient financial management
- Controlled cost model with low management fees
- Its mutual structure puts the customer at the heart of its strategy by definition:
- A uniform distribution policy: a single rate of return for all members
- A democratic structure where the member participates in decision-making
- A human-digital management of the customer relationship that combines assistance and technique to optimize the quality of the service rendered to the member
After more than 150 years of existence and expertise, the MIF is constantly evolving to meet the needs of these members. Guaranteed-capital savings, unit-linked funds, life Insurance, new website, 100% online subscription, mobile application .... Since 2012, the range of its products and services has continued to grow successfully. For more information, please visit www.mifassur.com
Bizagi helps organizations to transform into digital businesses. Its process automation platform connects people, applications, devices and information to deliver the engaging experience that today’s customers demand. Fueled by a community of 1 million users, Bizagi powers enterprises worldwide including adidas, BAE Systems and Old Mutual. For more information, please visit www.bizagi.com
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