Today’s digital business operations drive continuous interactions between people, processes, technology and information. Many organizations manage these interactions using cases, from customer on-boarding, to HR processes, service requests and decision approvals. Mastering and automating the processes that drive these cases to completion is a critical element of digital transformation for many organizations across the globe.
Today, managing cases effectively requires capabilities that are more advanced:
Bizagi provides a flexible approach to non-routine work processes (cases) by coordinating knowledge, content and resources in a goal-oriented fashion. Cases bind together individual and structured process instances into a single case. Cases can be started from a process instance perspective, or from external sources (systems), to be triggered automatically by changes in data or by the conscious decision of a stakeholder. The Bizagi platform supports all types of work processes.
Structured or unstructured data
Instigate manually or from external sources and changes in data
Co-ordination of knowledge, content and resources
e.g. automated regulatory process
e.g. financial back office transaction
e.g. claims case
e.g. fraud investigations