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  • Aseguradora especializada en el Reino Unido
  • CLIENTE:
  • Aseguradora especializada en el Reino Unido
  • INDUSTRIA:
  • Seguros
  • UBICACIÓN:
  • United Kingdom

200%

improvement in process quality

25%

reduction in time to complete underwriting

300

pending reviews in backlog cleared

The UK-based specialty insurance provider was looking to optimize their legacy peer review system which was almost 20 years old and had led to a backlog of over 500 items.

In just four months, the peer review system was completely rebuilt, improving the quality of processes by 200%, whilst taking 25% less time. The centralized platform also produces an automated audit trail and provides users with a more comprehensive view of the policies.

We’ve exceeded expectations. The real improvement and key measures are in quality, which has improved by 200%. Time saving has been an unexpected benefit."

Solutions Delivery Manager

Objectives:

  •  Replace legacy software with centralized peer review solution
  •  Improve the standard and timeliness of peer review completion
  •  Reduce dependency on email and improve action point follow up
  •  Save time opening large Excel documents and eliminating Batch performance issues
  •  Create processes in adherence with Lloyd’s Underwriting Minimum Standards and deliver audit trail

Achievements:

  • Increased quality level across peer review process by 200%
  •  25% less time spent on process thanks to all peer, quote and policy reviews being centralized
  •  Reduced backlog of pending reviews from over 500 to less than 200
  •  Centralized access to historic review information to improve decision-making capabilities
  •  Automated audit trail in compliance with Lloyd’s Underwriting Minimum Standards