With Bizagi's Digital Business Platform, Mentis Neuro Health reduced patient on-boarding time by 90% in just 90 days, increasing patient care by 21%
About Mentis Neuro Health
Mentis Neuro Health is a rapidly growing organization
delivering highly specialist neurological rehabilitation
to patients in urgent need.
following accidents or incidents that have led to
serious brain injuries.
delivering highly specialist neurological rehabilitation
to patients in urgent need.
following accidents or incidents that have led to
serious brain injuries.
This Bizagi project has facilitated our growth, while enabling us to improve the patient experience.
Morgan Porter, Mentis Neuro CTO
Best practice:
- Use a digital platform to deliver solutions faster
- Focus on collaboration between business and IT
- View transformation is an iterative process
- Plan for continuous improvement using agile development methodologies
Synopsis
In 90 days the team was able to digitize the patient onboarding process with Bizagi's digital business platform solution. As a direct result the clinicians are now able to offer treatment within 2-3 days, rather than 2-3 weeks and offering faster treatment has led to a 21% growth in patient numbers.
Objectives:
- Speed up patient on-boarding process that was taking 2-3 weeks
- Move suffering trauma patients from hospital beds to rehabilitation centers more quickly
- Minimize revenue lost to competitors due to delays
- Reduce the pressure on highly stretched specialist staff members
- Enable the organization to scale while maintaining standards
Achievements:
- Now serving 21% more patients across 5 sites
- Patient on-boarding process reduced by 90% in 90 days
- Freed up specialist physicians to do what they do best - delivering rehabilitation treatment
- Increased operational intelligence driven by insights into process efficiency
- Organization is running efficiently and ready to continue to grow
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