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Old Mutual cuts in-branch queues 9 times with Bizagi

Webinar: A look into Old Mutual South Africa journey into success. BPM initiative reduced costs and increased long-term value

London, UK, 27 April 2015

Connector-based Integration

How can you improve customer experience, retention and upsell? Can you do all three at once? The answers can be found at PEX Open House on May 12 11:00 AM EST where Old Mutual South Africa (OMSA) will share the secrets to its success.

The free webinar, ‘Making your Customer the Focal Point through Business Process Management’, will explain how the international investment, savings, insurance and banking group harnessed the power of BPM to underpin its Customer & Intermediary Transformation program. In the one hour session, attendees will learn answers to questions such as: How do you empower employees to quickly resolve customer problems? How do you avoid customers being routed around the multiple departments to ensure fast and quality service? In addition to cutting in-branch queuing times, just some of the results achieved through the Bizagi BPM system include:

  • Net Promoter customer satisfaction improved by over 15%.
  • Point of Contact Resolution improved by over 30%.
  • Customer service rep on-boarding time cut down from months to 3 days.

Jolanta Pilecka, Bizagi CMO, commented:

“Customer-centricity rules the agenda in boardrooms the world over, but putting it into practice can prove elusive. This webinar provides an unmissable opportunity to understand how, through a holistic view of products and services, all front-facing businesses can utilize BPM to boost client satisfaction from the very first interaction.”

Sign up today!

To book your place at PEX Open House,CLICK HERE.

Or to learn more about Old Mutual's BPM journey to success, CHECK OUT THE OLD MUTUAL CASE STUDY.

About Bizagi

Bizagi (which stands for business agility) is a privately owned company run by software entrepreneurs who are experts in Business Process Management (BPM). Over 350 global customers have selected Bizagi to model and automate their business processes which results in improved operational efficiencies, shorter time to market and business agility. Our customers gain significant competitive advantage through Bizagi’s freemium model, which allows enterprises to try and test complete processes without financial commitment. Underpinned by agile methodology, customers can expect their first process to be delivered in 7 weeks: a risk-free approach that explains Bizagi’s 100% project success rate.

With global headquarters in the UK, offices in Europe, USA and Latin America, Bizagi is supported by a strong implementation partner network worldwide. For more information, please visit www.bizagi.com.

About Process Excellence Network

The Process Excellence Network is a global community for process professionals, business leaders and executives who want to improve their businesses through process and operational excellence. With a global membership of 98,000+, and a burgeoning global portfolio of live events, webinars, and networking opportunities, our mission is to inspire and inform our members with access to practical advice on business improvement tools, methodologies and technologies in order to achieve their business goals. PEXNetwork.com provides expert commentary and learning resources developed by experienced process professionals and industry insiders. The focus is on peer to peer sharing of what it really takes to harness the power of people, process and technology and improve business operations. Coverage includes Business Process Management (BPM), Lean, Change Management, Operational Excellence, Six Sigma & Quality, Performance Management, Information Technology Trends and Customer Experience.

Media information:

For more information please email marketing@bizagi.com

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