Local health trust reduces smart card registration time by 70% using Digital Process Automation
On-time, on-budget automation solution delivered in under one month for 6,000 staff at medical trust
Workflow analysis has improved smart card processing times, reduced errors and improved back office efficiency...Assistant Director of IM&T
Providing 6,000 staff with appropriate access to highly secure clinical information is complex enough; add in rapid staff turnover, paper-based systems, a dispersed workforce and it’s easy to see why this healthcare trust struggled with resource planning and strategic decision making.
Bizagi changed all this by designing a new automated smart card registration process.
Improve the way new medical staff receive electronic access to patient records
Implement a workflow system that delivers senior managers access to strategic information
Improve resource allocation and remove process bottlenecks
Achieve a high level of stakeholder satisfaction from medical/admin staff
Automation solution mapped, tested and implemented in under 4 weeks
Smart card processing halved from 6 weeks to under 13 days
All new starters given access to accurate information
Automation integration with central IT system keeps all parties up-to-date